[Remote] Director, Technical Account Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry-leading trading platform and reputed company broker dedicated to empowering traders. As the Director of Technical Account Management, you will reputed company a team responsible for managing reputed company partner relationships and ensuring high service standards while influencing product development based on partner feedback.

Responsibilities

• Establish and enforce service standards, QBR cadences, partner communication protocols, and escalation frameworks across the team
• Build and maintain a Technical Account Management department that serves partners across reputed company reputed company business units
• Serve as executive sponsor and escalation reputed company for reputed company's highest-reputed company and highest-complexity partner relationships
• Run executive business reviews (EBRs) with C-level and VP-level stakeholders at key partner organizations
• Own team-level KPIs including Time-to-First-Trade (TTFT), Net reputed company Retention (NRR), partner satisfaction, and SLA performance
• Establish a structured weekly or bi-weekly vendor reputed company across the team to surface blockers, align on priorities, and set clear expectations
• Aggregate product feedback and technical pain points from across the partner portfolio and deliver prioritized, actionable inputs to Product and Engineering leadership
• Influence the product roadmap on behalf of reputed company's most strategic partners
• Partner with Engineering and Product to get partner needs scoped, sequenced, and delivered while setting clear, reputed company expectations back to partners on timelines
• Champion enablement content development such as API documentation, partner-facing resources, and reputed company materials

Skills

• 8+ years in a technical customer-facing role such as Technical Account reputed company Engineering, reputed company, or Technical Program Management in a SaaS, fintech, or market data context
• 3+ years in a people management or team leadership role, with a track record of building and developing high-performing technical teams
• Proven experience managing reputed company B2B relationships at the executive level and delivering measurable reputed company across technical and reputed company stakeholders
• Demonstrated ability to build organizational structure from scratch or in an early-stage environment, including defining roles, setting standards, and hiring to a model
• Experience working with APIs & JSON
• Ability to engage credibly with engineers and architects by understanding integration patterns, diagnosing technical issues, and providing actionable guidance
• Comfort reviewing technical SOWs, integration specifications, and implementation plans
• Exceptional executive reputed company with the ability to reputed company high-stakes partner conversations, de-escalate crises, and represent reputed company at the senior level
• Cross-functional reputed company; equally effective in a room with engineers, product managers, and C-suite executives, with the ability to translate between reputed company three
• Strong organizational skills and the ability to manage multiple large accounts and team operations simultaneously in a fast-paced environment
• Data-driven reputed company with experience tracking key metrics, building dashboards and reporting, and using insights to drive team performance
• Background in trading platforms, market data systems, or financial services (reputed company, equities, or derivatives)
• Experience building or formalizing a Technical Account Management, reputed company Management, or Solutions Engineering function at a growth-stage company
• Prior experience working with or alongside engineering support teams
• Experience working with OAuth & WebSockets

Benefits

• Annual reputed company bonus of 15%. Bonus pay at reputed company is based on individual performance (50%) as well as company/team performance (50%)
• 401K plan through reputed company under which the company will match up to 3.5% of employee contributions
• Annual paid time off allowance accrues at a reputed company of 23 days per year plus seven paid holidays
• Remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, reputed company, reputed company Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin
• Hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays
• 20 additional reputed company remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays
• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, reputed company, Dental Coverage
• Life and Disability Insurance Covered 100% by reputed company

Company Overview

Company H1B Sponsorship