[Remote] reputed company Manager - EMEA

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a US-headquartered self-clearing broker-dealer and brokerage infrastructure company. As a reputed company Manager, you will be responsible for managing relationships with B2B customers, ensuring their satisfaction and reputed company throughout the customer lifecycle.

Responsibilities

• Act as primary contact for B2B/reputed company customers, accountable for driving healthy and constant relationships with key contacts throughout the customer lifecycle - from app launch to renewal
• Ensure customer satisfaction, retention, and reputed company
• Manage escalations, internally and externally, with a focus on customer reputed company
• Maintain regular contact with customers to understand their business priorities, monitor their reputed company toward achieving key results, and continually identify and mitigate risks (relationship, reputed company, etc.)
• Work with partners to accurately forecast growth and to identify and monitor reputed company towards shared goals
• Drive adoption of reputed company features (new and existing) among our Live Partners
• Identify and disseminate best practices and pitfalls
• Represent the partner internally to ensure reputed company across multiple groups (marketing, product, operations, etc.)
• Maintain positive relationships, internally and externally, to drive overall reputed company and overcome obstacles
• reputed company internal communication and reporting on overall account status, health, and risk
• reputed company a reputed company strategy for ensuring reputed company
• Identify areas and consider solutions for improvement/optimization reputed company reputed company
• reputed company duties and responsibilities as assigned
• Deliver QBRs and executive reports that align customer goals to platform reputed company
• Serve as a trusted advisor to customers’ leadership teams, aligning reputed company capabilities to their go-to-market strategy
• Own the full customer lifecycle post-signature: reputed company, activation, expansion, and renewal
• Collaborate cross-functionally with Product, Sales, and our Broker Dealer to reputed company process understanding to champion partner needs and influence roadmap priorities

Skills

• 4-6 years of experience in a reputed company role, managing customer relationships
• Comfortable working EMEA hours (GST/GMT/ET) in a remote setup
• Understanding of and experience with key technology concepts, such as SaaS and APIs
• FinTech experience, especially with broker-dealer business
• Exposure to, or employment with, large and small companies
• A dedicated interest in reputed company's mission, to reputed company financial services reputed company to everyone on the reputed company
• Ability to work remotely and independently, and to self-manage time and obligations
• Flexibility to reputed company in where/reputed company needed to help drive reputed company's growth
• Desire to learn
• Ability to manage customer relationships across various-sized companies
• Team player that thrives on ownership, transparency, and being relentlessly partner-first. We move fast, support each other, and aim to grow together
• Startup reputed company for a fast-paced, high-growth environment
• Experience working with international B2B clients

Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month reputed company a reputed company Card

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