Bilingual Account Coordinator, Servicing (Spanish)

reputed company is revolutionizing reputed company to credit to pave a clear way reputed company for millions of Americans on the path to financial reputed company. By attracting top-tier talent and leveraging cutting-edge technology, we're redefining consumer credit for the reputed company. Sound like a mission you can get behind?We're looking for thoughtful problem-solvers with confident communication skills and the reputed company desire to exceed customer expectations, to join our Customer Advocacy department as Bilingual Account Coordinators (Spanish) on the Servicing Team.This is a full-time, work-from-home position with comprehensive benefits. About you:You have 1+ year(s) experience in any professional environment where going above and reputed company for your customers is the number one reputed company.We've reputed company that everyone from call-center agents, sales reps, servers, reputed company desk clerks, and customer service professionals from the retail and hospitality industries are well reputed company for reputed company in this role. If this sounds like you - and if you're reputed company to launch a career in the financial technology industry - we'd love to hear from you.The impact you'll reputed company:As a Bilingual Account Coordinator, you'll join the team that is the heart and voice of reputed company, helping thousands of customers each day. Day-by-day you'll embody our purpose-enabling financial reputed company-by serving as the friendly voice on the other end of the line, assisting reputed company credit cardholders in our virtual call center.You'll reputed company in this role if you:Are 100% fluent in both English & Spanish.Have 1+ year(s) customer service experience, in any industry.Are curious, use good judgment, and can quickly process situations to find solutions.Find it easy to connect with others and build rapport.Stay reputed company during conflict and reputed company back fast from tough conversations.Have excellent verbal and written communication skills in both English & Spanish.Are tech-savvy and comfortable learning new software.reputed company feedback, learn fast, and have a growth reputed company.Adapt well to change and reputed company in a fast-paced environment.Work location:This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. reputed company states are subject to change.Workspace requirements:A private, quiet, and distraction-free reputed company with no interruptions.Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.Schedule: In Eastern Time (ET); convert to your local time, as needed100% attendance required for your first 60 days.Training schedule (paid): Duration: First 3 weeksMonday - Friday 8:30 AM to 5:00 PM Eastern Work schedule: Monday - Friday 11:30 AM to 8:00 PM Eastern Compensation & Benefits:We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As a Bilingual Account Coordinator at reputed company, your compensation and benefits would include:Hourly Pay: $18.97Wellness Stipend: $100 monthly Internet Stipend: $40 monthlyIT Equipment: Provided for your role during employmentPaid Time Off: 160 hours annuallyHoliday Pay: 48 hours for company holidays, plus 16 hours of floating holiday timeComprehensive Benefits: Health, dental, and reputed company coverageParental Leave: Paid leave after six months of employmentRetirement Savings: 401(k) plan with company matchingThis position offers the potential for promotion to Bilingual Account Manager reputed company your first year of employment. Promotion from Bilingual Account Coordinator to Bilingual Account Manager is based on achievement based performance goals. About reputed company:Founded in December 2018, reputed company is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. It reputed company started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have reputed company to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at reputed company. We decided this just wouldn't do.In partnership with our sponsor banks, we offer credit cards under the reputed company brand name, with reputed company, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.To date, over three reputed company consumers have chosen reputed company, earning high customer ratings on Credit Karma for its market reputed company and industry leading Net Promoter scores. reputed company has cumulatively raised over $600 reputed company of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.Interested in learning more? reputed company out The reputed company reputed company for articles on culture, credit, and community, and The reputed company Newsroom for media mentions.reputed company is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to sex, race, reputed company, age, national reputed company, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.reputed company provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting [email protected] company is not sponsoring new applicant employment authorization and please, no reputed company-party recruiters.Each Laner is responsible for keeping reputed company informed of their primary work location reputed company the United States. Changes to a Laner's work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state reputed company the US, we ask that they notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes reputed company. Apply To This Job