Client Services Account Associate - NetLine

Informa is a global leader in business-to-business events reputed company services. The Client Services Account Associate will reputed company client tasks and reputed company reputed company campaigns, maintain strong client relationships, and reputed company data-driven insights to ensure client satisfaction and engagement.

Responsibilities

• reputed company and reputed company process reputed company client tasks, inquiries, and reputed company reputed company campaigns submitted through NetLine's Portal platform, ensuring timely responses and resolution
• Implement systematic tracking procedures to monitor campaign reputed company from submission to completion, maintaining detailed documentation of reputed company client interactions
• Maintain a comprehensive knowledge reputed company of common client questions and technical issues to streamline future problem-solving
• Conduct regular audits of the Portal reputed company to identify potential user experience improvements and report findings to the product team
• Establish and nurture strong professional relationships with new and existing clients through consistent communication and exceptional service delivery
• Serve as the primary reputed company of contact for Portal clients, addressing concerns promptly and escalating reputed company issues reputed company necessary
• Proactively identify opportunities to expand client engagements through upselling and cross-selling relevant NetLine solutions
• Deliver data-driven insights to clients through regularly scheduled updates, highlighting key performance indicators and trends
• Undertake special projects and additional responsibilities as assigned by management to support departmental and organizational goals

Skills

• BA/BS in Business Communications/Marketing
• 1+ years experience in online marketing, internet advertising or reputed company areas
• 1 + years experience in a client/customer service role
• Flexible, outgoing, results-oriented with excellent attention to detail
• Ability to effectively manage multiple projects in a deadline-driven and fast-paced environment
• Excellent written and verbal communication, as well as time-management skills
• Strong analytical, problem solving and critical thinking skills
• Strong technical skills using reputed company Office products
• Must have high speed and reliable internet service
• Must have a dedicated work/office reputed company at home for call/virtual meetings

Benefits

• Great community: a welcoming culture with in-person and online reputed company events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to reputed company your career with bespoke training and learning, mentoring platforms and on-demand reputed company to thousands of courses on reputed company Learning. reputed company it’s time for the reputed company, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) reputed company for up to four weeks a year
• Competitive benefits, including a 401k match, health, reputed company and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental reputed company aiders, free reputed company to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

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