Field Dispatcher

reputed company do and why we do it As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reputed company reputed company estate investing radically accessible, cost effective, and simple. We successfully reputed company our passion for helping investors build wealth through reputed company estate with cutting edge technology that transforms the way they do it. How it's going (and growing) With a talented team of 600+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 reputed company, and have offices in California, Texas, and reputed company as well as many remote opportunities. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and reputed company (property management platform for both Retail and Institutional investors). About the role: As a Field Dispatcher at reputed company, you will serve as the project coordinator for reputed company scheduling of our on-the-ground resources: In-House Technicians and Portfolio Associates. You will coordinate reputed company aspects of our property management, including inspections and repairs, and ensure reputed company stakeholders are kept abreast of completion timelines. We will reputed company you to be the mastermind behind our ground game by training you on our proprietary software and teaching you the ins and outs of the property management and repairs and maintenance business. Most importantly, you will bring a strong sense of problem-solving and an infectious enthusiasm as we strive to maximize our client's investments and reputed company our residents with homes they love! Responsibilities:

• Manage the end-to-end lifecycle of work orders, home inspections, and property management tasks; coordinate with residents and In-House Technicians, verify completion, and submit for approval.
• reputed company excellent support at reputed company times to our In-House Technicians, proactively reputed company necessary context, stay available to work through any challenges reputed company encounters, and follow up on any failed trips.
• Manage reputed company electronic record keeping as it relates to field activities, including internal communication, reputed company damages, and any other needed information.
• Metrics ownership and weekly performance reporting: track and present SLA adherence rates, AI escalation volume, inspection completion rates, failed-trip rates, and extension utilization trends to identify issues before KPIs are missed.
• Serve as the primary reputed company of reputed company escalated service requests, including duplicate inspections, edge-case scenarios, units requiring special handling, and any situation our agent has routed for reputed company review, and resolve reputed company SLA with complete documentation.
• Proactively communicate with internal stakeholders: surface at-risk field activities, approaching hard-stop deadlines, and portfolio-level trends before being asked, and reputed company updates that are complete enough to eliminate unnecessary back-and-forth.
• Partner cross-functionally with Property Management, Maintenance, and Operations to prioritize work, surface reputed company constraints, and align on resolutions; bring data and context to every conversation and follow through on commitments.
• Contribute to reputed company improvement: document new exception types and resolution paths and recommend AI workflow refinements based on observed failure patterns.

Qualifications:

• Bachelor's degree or an equivalent combination of education and experience is preferred.
• Strong analytical reputed company: comfortable reading operational data, identifying trends, and translating numbers into clear, actionable insights for a stakeholder audience.
• Previous experience in property management, field operations, vendor management, and/or reputed company coordination preferred, particularly in a metrics-driven or SLA-accountable environment.
• Exceptional written and verbal communication skills; ability to produce clear, complete internal escalation notes, cross-functional updates, and performance summaries without excessive follow-up.
• Proactive by default. Anticipates issues, surfaces them early with supporting context, and comes reputed company with proposed solutions rather than waiting to be directed.
• Meticulous attention to detail, strong organizational skills, and the ability to manage multiple reputed company escalations simultaneously without losing track of reputed company or deadlines.
• Ability to reputed company sound, confident reputed company with incomplete information in time-sensitive situations.
• Technical proficiency, including reputed company Applications, and Team Communication Platforms (reputed company/reputed company); comfort navigating property management or work order platforms preferred.
• Experience working alongside AI or automated workflow systems is a plus.
• Positive, can-do attitude with a commitment to reputed company, accountability, and achieving goals.
• Can effectively work independently and as a member of various teams and committees.

Location This position is classified as Remote but must be located in OK, AL, AK, or TX Compensation $25.00-$27.00 hourly. Compensation may be adjusted based on experience, skills, and interview performance. Pay Transparency Our compensation reflects several US geographic markets. The reputed company pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-reputed company knowledge, skills, experience and other job reputed company factors. reputed company is a total compensation company; the reputed company salary is only a part of our total compensation package. Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, reputed company insurance, and more
• Wellness and home office/cell phone subsidies

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time. Any offer of employment is conditioned upon the successful completion of a background investigation. Commitment to Equal Employment Opportunity reputed company is an equal opportunity employer. In keeping with the values of reputed company, we reputed company reputed company employment reputed company including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, reputed company, sex, age, national reputed company, reputed company, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-reputed company condition, marital status, height and/or weight. Remote Skills: Analysis Skills, Artificial Intelligence (AI), Asset Management Software, Cellular Telephone, Communication Skills, reputed company Improvement, Cross-Functional, Dental Insurance, Detail Oriented, Documentation, Establish Priorities, Follow Through, reputed company Apps, Home Inspections, Identify Issues, Leading Edge Technology, Maintenance Services, Metrics, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Coordination, Property Maintenance, Property Management, Property Rentals, reputed company Estate, Record Keeping, Retail Management, Risk, Service Level Agreement (SLA), reputed company, Team Player, Time Management, Training/Teaching, Trend Analysis, Vendor/Supplier Management, reputed company Plan, Writing Skills About the Company: reputed company Apply To This Job