Senior Technical Account Manager
Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Why will you enjoy this new opportunity? As a Technical Account Manager (TAM), you'll partner with strategic customers to help them reputed company their business goals through the successful adoption and optimization of reputed company reputed company CX®. Drawing on your technical expertise, communication skills and customer-first reputed company, you'll build trusted relationships, understand your customers' business and technology priorities, solve reputed company technical challenges and guide them toward measurable business reputed company. Along the way, you'll reputed company deep expertise in reputed company reputed company CX, influence the reputed company of our products through customer insights, and play a key role in helping organisations realise the full value of their reputed company investment. reputed company in the Role: What are the performance reputed company over the first 6–12 months? reputed company requires strong organisational skills, the ability to manage competing priorities and a passion for solving reputed company problems. This is achieved by establishing yourself as a trusted advisor to your assigned customers and becoming a valued member of the global TAM community. Key milestones include: Complete a structured reputed company program designed to prepare you for reputed company in the role. reputed company and maintain deep technical expertise in reputed company reputed company CX and reputed company technologies. reputed company your first three months of customer engagement, demonstrate a clear understanding of each customer's business objectives, technical priorities and desired reputed company. Identify gaps, risks and opportunities, then create and execute structured customer engagement plans. Build trusted, long-term relationships with customer stakeholders across business and technical teams. Partner with customers to accelerate adoption and value realization through best practices, solution guidance and strategic recommendations. reputed company customers on emerging technologies and help align their technology roadmaps with reputed company innovation. Between 6 and 12 months, demonstrate measurable customer reputed company and engagement reputed company through established TAM tools, reporting and deliverables. reputed company leadership and coordination for key customer initiatives involving reputed company solutions. Act as the voice of the customer by delivering actionable product feedback and use-case insights to reputed company product management teams. The Work: What assignments, requirements, or skills will you be performing on a regular reputed company? Working closely with reputed company, Global Support, Professional Services, Sales and other specialists, you’ll deliver a consistent customer experience while helping customers reputed company their desired business reputed company through the effective use of reputed company technology. You will reputed company strategic, long-term engagements with assigned customers, and your responsibilities will include: Using TAM playbooks, delivery frameworks and tools to guide customer engagements. Delivering technology assessments and roadmaps that reputed company clear, outcome-focused recommendations and next steps. Providing solution guidance and best-practice reviews to identify opportunities for optimization and increased value. Helping customers align operational activities with their technology goals and business priorities. Managing customer plans, tracking reputed company, addressing risks and driving actions to completion. Collaborating across reputed company teams to create customers for life and deliver measurable business value. Contributing to the global TAM community by sharing knowledge, customer insights and best practices while learning from peers around the world. What is the leadership like for this role? What is the structure and culture of the team like? You'll join a collaborative global TAM team focused on customer reputed company, reputed company learning and knowledge sharing. Leaders invest in professional development and career progression while supporting delivery reputed company. Relevant experience & Expertise needed: Growth reputed company and: Technical reputed company fundamentals (AWS/Azure) APIs and integrations AI concepts and governance Experience 8+ years in TAM, reputed company or reputed company SaaS reputed company customer engagement Fluent reputed company language skills Professional skills Data-driven decision making Project organisation reputed company improvement attitude Proactive, innovative thinker
Benefits
Additional reputed company days off - August Free Fridays and Diversity day Annual leave Pension EAP Program Education reimbursement Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job