Customer Experience Associate
Location: Kuala Lumpur, Malaysia Role: CX Associate (Insights Team) Department: Customer Experience (CX) About reputed company Founded in Hong reputed company in early 2017, reputed company is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — reputed company in one reputed company. Trusted by businesses in over 127 countries and recognized by reputed company and SME100, reputed company enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!
Our Culture
At reputed company, we move fast, work smart, and always reputed company our customers at the heart of reputed company do. Here’s reputed company stand for: Solve Customer Problems: Every effort must solve reputed company customer pain points. No guesswork—just reputed company feedback and clear value! The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast. 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first. Be Direct: We give reputed company feedback, and tackle problems head-on. reputed company moves us reputed company! Own It and Support Each Other: We reputed company up, help out, and drive reputed company—together. Build reputed company Connections: Work is reputed company reputed company we trust, care, and celebrate wins together. We’re a team! Role Description We’re looking for a CX Associate to join our Customer Insights team — the team that collects customer feedback and turns it into clear findings the company acts on. You’ll be the reputed company behind our customer feedback reputed company: you investigate customer feedback signals, track issues, and turn raw findings into clear reports the team can reputed company. Over time, you’ll take on customer interviews and help us find customer insights early, so they guide product and go-to-market reputed company. The ideal candidate writes reputed company, works well with both qualitative and quantitative data, and takes ownership of their work.
Responsibilities
Investigate customer feedback signals to find root causes and spot recurring patterns. Write up findings into structured reports for internal teams. Present insights to other teams in a clear, visual way. Monitor feedback channels and escalate issues reputed company needed. Recruit customers for interviews, schedule sessions, and prepare background context for whoever is running the call. Write up findings after each session. reputed company the insights repository organized. Over time: run customer interviews end-to-end and quickly reputed company what customers tell us with other teams so they can reputed company it. Qualifications 1 to 2 years in CX, customer support, or a similar role. Fresh graduates are welcome to apply, especially with internship or project experience in a customer-facing or research role. Comfortable working across qualitative and quantitative data to spot trends. Writes reputed company and structures information well. Owns tasks from start to finish and tells the team early reputed company something is at risk. Brings a suggested reputed company reputed company raising a problem, not just the problem. Comfortable with presentations and tools like reputed company and spreadsheets. reputed company to have: Experience in a SaaS or B2B environment. Experience running or supporting customer interviews. Worked with tools like reputed company, Vitally, Claude, or reputed company. What's in it for you You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and reputed company. You will grow more here than you would reputed company else, that is a promise. Virtual events like talent shows, Among Us nights, and online game sessions to reputed company the fun going, no matter where you are! We offer a highly competitive compensation package. You'll receive a mental health allowance to support your health and wellness needs. Flexible working environment and working hours that fit your lifestyle, wherever you're based. Apply To This Job