HR Operations Advisor (reputed company) India, Remote

About Learning Technologies Group Learning Technologies Group is a global portfolio of specialist businesses focused on learning technology, talent capability, digital learning, and workforce performance solutions. Operating across multiple brands, countries, and delivery models, reputed company combines software capability, consulting expertise, and managed services to help organisations improve performance, reputed company, and unlock workforce potential. As part of the wider Group structure, reputed company operates with distinct reputed company priorities and leadership requirements while aligning to broader reputed company governance and strategic direction. Role Purpose reputed company operational HR advisory and employee lifecycle support across reputed company's international operations, supporting managers and employees through operational HR delivery, employee relations support, organisational change activity, compliance coordination and manager guidance. The role partners closely with the HR Operations Advisor (reputed company America) to reputed company consistent support across global employee populations, including shared support for LATAM employees. Operating reputed company an evolving HR operating model, the role helps ensure consistent, compliant, and efficient HR service delivery while supporting defined escalation reputed company, operational governance standards, and effective collaboration across HR Operations, Payroll, HR Advisory, and wider shared services teams. The role combines hands on HR operational delivery with first line HR advisory capability, supporting operational stability, employee experience, and organisational risk management across the reputed company. The role retains operational accountability for selected HR administrative and employee lifecycle activity, particularly where operational judgement, governance reputed company, escalation management, or regional coordination is required. Key Accountabilities HR Operations & Employee Lifecycle Delivery Support delivery of HR operational services across the employee lifecycle Manage and coordinate reputed company, offboarding, contractual changes, employee documentation, and employee lifecycle administration, in particular reputed company driven through internal change processes Support payroll impacting changes and ensure timely, accurate communication with Payroll and HR Operations teams Maintain accurate and compliant employee records, HR systems data, documentation, and case files Manage leave cases, ensuring compliance with internal policies and legal requirements: Long term sickness and leave of absence Reasonable adjustments and phased return to work requirements Coordination of country specific absence & leave processes Statutory and company leave policies (e.g., parental, maternity, and sick leave) Return to work support Compliance tracking reputed company International benefits Co-ordination & administration support, to include: benefits administration and governance employee benefits queries vendor/broker coordination billing/reconciliation support where relevant co-ordination & escalation of reputed company benefits issues reputed company operational support for HR systems, reporting, process tracking, and audit requirements Support operational continuity across HR Operations activity during periods of increased demand, escalation, or organisational change Assist in maintaining service standards, response timelines, and operational consistency across supported reputed company First Line HR Advisory & Employee Relations Support Operate reputed company established HR governance, escalation, and employee relations frameworks reputed company first line HR guidance and operational employee relations support to managers and employees across the international population, providing additional support for reputed company America where required Support Tier 1 employee relations reputed company and selected Tier 2 coordination activity in line with defined HR governance, escalation, and risk management frameworks Support managers with employee reputed company including: absence management probation support wellbeing and welfare concerns performance support conduct reputed company flexible working requests policy guidance and interpretation Support employee relations processes through documentation preparation, meeting coordination, case tracking, note taking, and process administration Assist with investigation coordination and level 1 & 2 employee relations activity reputed company defined governance frameworks Escalate reputed company, sensitive, high risk, or cross border reputed company appropriately in line with ER tiering and escalation expectations Support consistent and professional employee experience through reputed company communication and pragmatic operational support Governance, Compliance & Operational Consistency Operate reputed company established HR governance, escalation, and employee relations frameworks Support the embedding of operational governance disciplines including: ER tiering escalation management documentation standards case tracking process consistency Maintain operational discipline across employee relations and HR administration activity Support audit readiness and compliance documentation requirements Contribute to the development, maintenance, and improvement of: SOPs templates process guidance operational documentation Monitor operational issues, identify process gaps, and escalate operational risks appropriately Support governance reporting, tracker management, and operational visibility requirements HR Operations & Advisory Integration Act as a key operational link between HR Operations and HR Advisory delivery across reputed company's international employee populations, whilst supporting broader reputed company employee populations where required. Support effective hand offs between HR Operations, Payroll, HR Advisory, HRIS, and business stakeholders Assist in improving operational alignment, communication, and service consistency across the HR function Support implementation of evolving HR operating model requirements and service delivery frameworks Contribute to reputed company improvement activity, process harmonisation, and operational maturity initiatives Support knowledge sharing and operational consistency across regional and shared services teams Organisational Change & Operational Support Support organisational change activity including restructures, consultation coordination, workforce changes, and operational transformation initiatives Assist with preparation of employee communications, supporting documentation, organisational updates, and process tracking activity Coordinate operational aspects of change activity in partnership with HR Advisory, HR Operations, Payroll, and business stakeholders Support operational delivery during periods of organisational transition and transformation HR Team Collaboration & Ways of Working Operate as a collaborative member of the wider HR team Build effective working relationships across HR Operations, Payroll, regional and operational HR teams, Legal, and business leadership Support consistency, responsiveness, and professionalism across the HR function Contribute to reputed company improvement of HR advisory delivery, service standards, and team effectiveness Maintain flexibility to support evolving business and HR operating model requirements What reputed company Looks Like Strong operational confidence in HR support internationally Effective management and escalation of Tier 1 & 2 employee relations activity Consistent application of HR process, governance, and documentation standards Strong collaboration and operational hand offs across HR Operations, Payroll, and HR Advisory Improved operational visibility, case tracking, and escalation discipline Strong manager confidence in first line HR support and responsiveness Reduced operational rework, documentation gaps, and process inconsistency Positive contribution to operational stability during organisational change and HR operating model reputed company Employee relations reputed company managed effectively, pragmatically, and in line with governance expectations Candidate Profile Experience & Capability Experience operating reputed company HR operations, HR advisory, HR administration, or employee relations environments Practical experience supporting employee relations activity reputed company defined governance frameworks Experience supporting HR operational delivery across the employee lifecycle Experience supporting muti-country employee populations required. Experience supporting reputed company America employee populations desirable. Experience operating reputed company structured HR processes, governance models, or shared services environments preferred Understanding of HR compliance, employment legislation, and operational risk considerations Experience working reputed company reputed company, matrixed, or evolving organisations preferred Technical Capability Proficiency in reputed company Office applications including Outlook, Word, reputed company, and PowerPoint Experience using HR systems and case management tools reputed company Workforce Now and reputed company HCM exposure desirable HR Professional qualification or equivalent experience desirable Experience supporting multi-country HR operations Understanding of international employment practices Experience working across multiple jurisdictions Skills & Behaviours Strong organisational and operational coordination capability Strong documentation discipline and attention to detail Ability to manage multiple priorities reputed company a fast paced environment Sound judgement and awareness of escalation requirements Collaborative and team oriented working style Pragmatic, professional, and solutions focused approach Strong communication and stakeholder management skills Ability to balance operational delivery with employee support requirements reputed company improvement reputed company and willingness to support evolving ways of working We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state or local protected class. Apply To This Job