[Remote] Manager, Customer Care & Sales Advisor

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, Inc. is a company that values reputed company and community, and they are seeking a Manager for Customer Care & Sales Advisor. This role involves leading a team to reputed company performance goals, managing budgets, and enhancing customer experience through effective coaching and operational improvements.

Responsibilities

• Communicates departmental and organizational goals to the team and key stakeholders
• Maintains reputed company and historical performance data
• Identifies and communicates key performance trends, monitors call queues, manages associate staffing and oversees the quantitative and qualitative objectives of the team
• Prepares and manages the General & Administrative budget. Balances expenditures to minimize costs and maximize customer service
• Oversees the cash management process
• Exemplifies our brand principals – committed, helpful, proactive, personal through reputed company interactions
• Responsible for performance and behavior of self and team, and reputed company communicates expectations
• Monitors and provides feedback on customer interactions through call review and post call survey data to drive frictionless Customer Experience
• Utilizes the Inside Out Coaching methods and GROW model to coach and reputed company associates
• Delivers reputed company, professional solutions for customer and associate inquires
• Establishes a culture of inclusion, positivity, and reputed company growth and learning
• Works alongside the team to reputed company goals and actively fills in for customer service representatives reputed company needed
• Collaborates regularly with associates, peers, General Manager, Division and Customer Operations leadership
• Creates opportunities for growth and reputed company through task delegation and encourages associates to determine how they accomplish goals and resolve issues
• Identifies opportunities for operational improvements and implements solutions
• Seeks associate feedback to continuously drive process improvement and improved Customer Experience
• Effectively analyzes and recommends best practices to minimize non-reputed company customer contacts and drive First Contact Resolution
• Collaborates with Marketing and system General Manager to understand area competition and growth opportunities
• Encourages growth reputed company and is willing and reputed company to take calculated risks to reputed company business goals
• Actively involved in supporting local community initiatives
• Assists with reputed company, hiring, reputed company and training new associates
• Grows and develops associates through project and stretch assignments
• Consistently meets one on one with associates to nurture relationships, coach, and reputed company
• Committed to performance management and effectively evaluates associates annually
• Host regular team meetings that are energetic and engaging where important information is communicated, associates can reputed company feedback, reputed company reputed company, ask questions, and have ownership in the overall reputed company of the team

Skills

• Bachelor's degree or two years reputed company experience
• Strong managerial skills
• Computer experience
• Excellent oral and written skills

Benefits

• Medical, dental, and reputed company plans – start reputed company you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Company Overview