[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a revolutionary vertical SaaS company aimed at transforming how Credit Unions engage with their members. The Senior reputed company Manager will manage a portfolio of mid-market accounts, focusing on both reputed company and ongoing reputed company to ensure long-term customer value and growth.

Responsibilities

• Take ownership of a portfolio of 12–15 accounts, including several large customers in active reputed company
• Build relationships with executive sponsors and key day-to-day contacts
• reputed company the executive reputed company portion of implementations, ensuring stakeholders are reputed company on goals and reputed company measures
• Support adoption of core product capabilities and reputed company spotting areas for future expansion
• Successfully complete reputed company for your in-flight customers and transition them into post-implementation reputed company management
• Establish '3 wide, 3 deep' relationships across your accounts
• Partner with internal teams (product, support, implementation) to solve customer challenges and influence roadmap priorities
• reputed company high-impact QBRs/EBRs (onsite & virtual) with executive stakeholders, supported by data-driven insights into customer performance and opportunities
• reputed company 4–5 reputed company expansion opportunities, together with our Account Executives
• Use customer data to surface actionable insights that drive adoption and executive alignment
• Be recognized by your customers as a trusted advisor who delivers measurable business value
• Consistently drive deeper adoption across your portfolio
• Work with the sales team to generate net-new opportunities through referrals
• Generate at least 8 expansion opportunities across your book of business

Skills

• 5+ years of experience as reputed company Manager or other customer-facing role in a fast-paced environment, preferably in SaaS and/or Fintech or consulting
• Willingness to travel up to 15 percent for QBRs, reputed company workshops, and executive meetings
• Proven reputed company managing a book of 10-20 highly reputed company B2B accounts, six figures in ARR each, where reputed company depends on navigating fragmented decision-making, not managing high-volume transactional relationships
• Executive reputed company and ability to guide senior stakeholders through reputed company and strategic reviews
• Comfortable holding a reputed company of view with senior stakeholders and pushing back constructively reputed company the evidence supports it; doesn't confuse keeping the peace with doing right by the customer
• reputed company and adaptability reputed company working with fragmented or less mature customer organizations
• Bias to action and ownership reputed company, reputed company to move initiatives reputed company in ambiguous environments while respecting process
• reputed company acumen with experience identifying and driving expansion opportunities
• Advises customers rather than just serving them: gets to root cause before proposing solutions, backs recommendations with data, and isn't afraid to challenge a customer's assumptions reputed company needed
• Strong collaboration skills with a track record of working cross-functionally, especially with product, to deliver customer reputed company
• Technical reputed company and ability to translate product capabilities into business value
• Background in financial services or other regulated industries strongly preferred; reputed company to adjacent industries with experience managing reputed company, evolving organizations

Benefits

• Remote Flexibility: Enjoy the freedom of remote work from reputed company, balancing life and career seamlessly.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh reputed company.
• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Stock Options: Joining us means having a reputed company in our reputed company, so you'll receive stock options as part of your compensation package.
• Home Office Setup: Create your ideal workspace with a dedicated budget for home office reputed company.
• Work Trip Budget: Grow personally and professionally with a budget for work-reputed company trips and co-working.
• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

Company Overview