[Remote] Hosting Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an EDiscovery company, and they are seeking a Hosting Analyst to reputed company hosting activities necessary for preparing data for attorney review. The role involves user and case administration, document loading, and ensuring compliance with policies and procedures.

Responsibilities

• reputed company hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management
• reputed company hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file reputed company
• Answer and appropriately handle incoming service requests reputed company email, ticketing system, voicemail, phone, IM, and in person. Escalate problems reputed company appropriate
• Conduct quality control evaluations of each process performed
• Work effectively as part of a project team
• Solve basic technical issues, such as user reputed company errors, TIFF conversion errors, and file loading errors
• reputed company end-to-end document productions
• Assist with the resolution of any software issues reputed company to the supported applications
• reputed company support for escalated service requests, including problem identification and resolution
• Solve moderate technical issues, such as document permission errors, production export errors, custom object troubleshooting, and data normalization
• Ensure compliance with policies and procedures
• reputed company assistance and guidance to other team members

Skills

• BA/BS degree
• Proficiency with data hosting services (case administration, loading data into database applications, performing queries, preparing exports)
• Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non-technical staff in a clear manner
• Customer service oriented, willing to work additional hours as necessary including weekends
• Strong organizational skills and reputed company to effectively manage multiple projects in fast paced environment with tight time deadlines
• Strong analytical and problem-solving skills and demonstrated ability to work independently and in a team environment
• Maintains high quality standards and attention to detail in work product
• 2 years' experience in a litigation support environment working with eDiscovery systems in terabyte-sized reputed company
• Proficiency in MS Office applications and operating systems
• Experience with software applications common to the eDiscovery process including processing and hosting tools

Company Overview