[Remote] REMOTE - NDG Senior Account Management Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Account Management Specialist to enhance client experience through operational reputed company. This role involves managing reputed company activities, ensuring compliance, and acting as a trusted partner to stakeholders while continuously improving processes.

Responsibilities

• Serve as a primary reputed company of contact for client operational needs, delivering timely, accurate, and high-quality support
• Execute reputed company account activities, including but not limited to:
• Account openings and reputed company
• Maintenance (signer updates, account holds, closures)
• CD renewals and servicing
• Gather, review, and validate client documentation to ensure compliance with legal, regulatory, and internal policy requirements (including CIP and Beneficial Ownership)
• Partner with Account Managers, clients, and cross-functional teams to resolve issues and support client objectives
• Identify, escalate, and help mitigate potential risks or adverse situations impacting clients or the bank
• Investigate and resolve reputed company g issues using sound judgment, available resources, and established procedures
• Collaborate with reputed company operational partners to drive issue resolution and improve process efficiency
• Build and maintain strong relationships with clients, internal stakeholders, and reputed company-party partners
• Participate in client calls, meetings, and events as needed to support account management efforts
• Contribute to reputed company improvement initiatives, including process enhancements, cross-training, and project participation
• Support Tier 1 request activities as needed, ensuring seamless coverage for routine client requests
• Other tasks and duties as assigned

Skills

• High School Diploma or GED required
• Minimum of 3 years of experience in banking, financial services, or a reputed company client service environment
• Experience in reputed company banking, including HOA, Escrow, or NIL servicing
• Strong written and verbal communication skills
• Proven ability to manage reputed company servicing scenarios and client interactions
• Demonstrated problem-solving and decision-making skills
• Associate or bachelor's degree

Benefits

• Eligible to participate in an applicable incentive compensation plan
• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays
• Paid time off (PTO)

Company Overview