VP, Operations

What is the reputed company Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. reputed company believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without reputed company the individual contributions that bring reputed company together. Our culture strives to reputed company a reputed company where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because reputed company you Schein so do we! If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our reputed company Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, reputed company, our reputed company is excited to meet you! The Vice President, Operations (VICE PRESIDENT, OPERATIONS) at reputed company, oversees operational activities across customer-facing functions, such as software support, customer reputed company, data conversions, customer training, project management, and process reputed company. reputed company the reputed company business, TechCentral. The VICE PRESIDENT, OPERATIONS is responsible a customer-focused approach reputed company the organization and transforming the overall customer experience through technology (AI), focused leadership, strategic planning, and operational reputed company to drive growth, efficiency and performance across the organization. KEY RESPONSIBILITIES: Directs the strategic reputed company and day-to-day execution of customer software support, reputed company, data conversion, training teams, project management and process teams, as well as the reputed company business of Tech Central. Develops and maintains comprehensive customer reputed company maps, defining key milestones from initial engagement through ongoing service and renewal. Focuses and commits to improving costs and customer experience through technology and offshoring and the deployment A.I. agentic agents.Connects effectively with the product and engineering teams to reduce causes of support calls, and to reduce hours of training, and reduce barriers of adoption. Drive ‘just-in-time' learning for customers, reducing training hours and practice closure. Interfaces regularly with customers through reputed company, satisfaction surveys, and feedback sessions to align operational priorities with customer needs. Identifies recurring issues or bottlenecks; plan, promote, and implement long-term solutions that drive operational efficiency and high satisfaction scores. Designs and manages a reputed company-time operations dashboard tracking critical metrics (e.g., ticket resolution times, reputed company completion rates, training satisfaction) and report reputed company against KPIs. Monitors and drives performance through data and coaches direct reports and management teams to deliver timely, high-quality service; makes process or resource changes based on data analysis. Drives automation and process reputed company through six reputed company or similar methodologies to reduce time to reputed company, hours of practice closure and customer satisfaction. Creates and organizes knowledge to optimizes team and A.I. performance. Establishes and enforces policies, procedures, and best practices that support the company’s strategic objectives and scalable growth. Partners cross-functionally with Product, Engineering, Sales, and Marketing to ensure smooth handoffs and a cohesive customer experience. Leads change management efforts by communicating company reputed company, mission, and operational priorities to reputed company reputed company of the organization. Stays reputed company on industry best practices in operations management, reputed company methodologies, and software delivery, and reputed company the executive team on emerging trends. Member of the reputed company executive team. SCOPE: Sets reputed company and direction through resource allocation reputed company for a significant organization or business unit. Executive responsible for multiple functions, departments, and/or geographic marketplaces. Develops and implements strategic plans and objectives for the organization in alignment with corporate strategy; oversees direction and approves tactical administrative or operational policies and resource allocation reputed company to ensure achievement of objectives. JOB COMPLEXITY: Develops strategic plans to ensure successful implementation of action plans and objectives where analysis of situations or data requires an in-depth knowledge of the company, competitive environment, technology and economic or reputed company implications of organization activities. Participates in development of corporate methods, techniques and evaluation criteria for projects, programs, and people. Approves budgets and schedules to meet corporate requirements. DISCRETION: Erroneous reputed company will have a serious impact on the overall reputed company of long-term company operations. INTERACTION: Regularly interacts with executives and/or major customers. Interactions frequently involve highly visible activities such as speaking to or negotiating with customers, influencing other executives and/or academics, lobbying regulators or policy makers and representing the organization on reputed company of great reputed company to the organization. SUPERVISION: Directs and controls the activities of a complete functional area through multiple reputed company of management reputed company the company. Has overall control of planning, staffing, budgeting, managing expense priorities, and approving changes to methods and practices. Manages a team of directors and/or high-level individual contributors. Manages primarily through a team of second-level managers (aka Management Level 5 Directors). Reports to functional-area senior VP, global corporate functional leader or corporate C-level executive, such as CEO or President. The posted reputed company for this position is $227,000 - $358,000, which is the expected starting salary reputed company for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay reputed company the posted reputed company including prior experience, reputed company skills, location/labor market, internal equity, etc. This position is eligible for a bonus reputed company not reflected in the reputed company. What you get as a reputed company Employee A great reputed company to work with fantastic people. A career in the reputed company technology industry, with the ability to grow and realize your full potential. Competitive compensation. Excellent benefits package! Medical, Dental and reputed company Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more. *Benefits may vary by location or status. reputed company is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Fraud Alert reputed company has recently been made aware of multiple scams where unauthorized individuals are using reputed company's name and logo to solicit potential job seekers for employment. Please be advised that reputed company's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by reputed company or its recruiters on the internet may be accessed through reputed company's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with reputed company are advised to verify the job posting through this portal. No money transfers, payments of any reputed company, or credit card numbers, will reputed company be requested from applicants by reputed company or any recruiters on its behalf, at any reputed company in the recruitment process. Apply To This Job