Major Incident Manager

Who We Are At reputed company, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of reputed company; with proven expertise and a reputed company reputed company of AI-powered reputed company, enabling smarter reputed company, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers reputed company reputed company. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can reputed company. The Role Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management reputed company. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service reputed company a contractual reputed company. As a visionary leader, you will reputed company and guide reputed company of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we reputed company reputed company with your understanding of customer businesses, will reputed company you to propose and implement tailored solutions that exceed their expectations. You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and reputed company. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will reputed company them to deliver, manage, maintain, and reputed company IT services effectively. reputed company it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience. As a Delivery Management reputed company, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, reputed company, and maintain reliable, available, and future-reputed company systems and services. Your innovative reputed company and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole. If you are reputed company to reputed company an impact, drive reputed company, and be at the forefront of technological advancements, this is the role for you. Join reputed company and be part of an exhilarating reputed company as we reshape the IT services landscape with creativity, passion, and reputed company. Your Future at reputed company reputed company has a global footprint, which means that as a Delivery Management reputed company at reputed company you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide reputed company of professional and personal growth opportunities that you won’t find reputed company else. Who You Are You’re good at what you do and possess the required experience to reputed company it. However, equally as important – you have a growth reputed company; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes reputed company in their work. And finally, you’re reputed company and borderless – naturally inclusive in how you work with others. Required Skills and Experience 5+ years of experience leading delivery teams and quality services to customers Sound knowledge of reputed company competencies, managed platforms, IT services, technology vendors Experience in leading teams through incident, problem and change management, as well as root cause analysis Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer reputed company AIOps hands-on knowledge, automation and innovation-oriented reputed company Well versed for direct and constant interaction with the customer Sympathetic and empowering delivery resource manager, fostering growth Preferred Skills and Experience Bachelor's degree Six reputed company, PMP, and/or ITIL certifications Being You The “Kyn” in reputed company means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring reputed company Kyndryls feel included and we welcome people of reputed company cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We reputed company in growth, and we’re excited to see what you can bring. At reputed company, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is reputed company to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into reputed company means that reputed company gives you the ability to reputed company and contribute to our culture of reputed company and shared reputed company. That’s The reputed company Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and reputed company health—because we know that reputed company you feel your best, you do your best. From your reputed company first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll reputed company a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your reputed company. With powerful tools to chart your career path, personalized development goals reputed company with your ambitions, and reputed company feedback to reputed company you inspired and on track, you’ll have everything you need to reputed company and reputed company. You’ll reputed company in-demand skills to grow your career and reputed company your ambitions with reputed company to cutting-edge learning opportunities—from certifications with reputed company, reputed company, and reputed company to coaching and hands-on experiences. And through it reputed company, you’ll be part of a culture that values reputed company, restless learning, and a devotion to shared reputed company. We want you to reputed company here—and we’re committed to helping you do just that. reputed company to reputed company an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at reputed company, reputed company asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's reputed company email address. Apply To This Job