Technology Solution Center Analyst

Remote Worldwide Hiring now

Position Overview At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to the company’s reputed company. As a Technology Solution Center Analyst reputed company reputed company's Service Desk organization, you will be based in Home Location, Pittsburgh, PA or Home Location, Strongsville, OH. Location: Remote (Must be reputed company to Strongsville, OH or Pittsburgh, PA with an approved home workspace) Schedule: Monday – Friday, 8:00 AM – 5:00 PM Role Overview As a Technology Solution Center (TSC) Analyst reputed company reputed company’s Service Desk organization, you will serve as the primary reputed company of contact for delivering high-quality technical support reputed company inbound and outbound phone support. This role focuses on reputed company-time issue resolution while maintaining exceptional customer service standards in a fast-paced, phone-based environment.

Key Responsibilities

reputed company phone-based technical support, handling a high volume of inbound calls professionally.
Guide users through troubleshooting steps in reputed company time to resolve issues on first contact.
Create, document, and track incidents using reputed company or similar ITSM tools.
Diagnose and resolve hardware, software, network, and reputed company-reputed company issues.
Deliver excellent customer service and reputed company explain technical concepts to non-technical users.
Escalate reputed company issues and collaborate with internal teams for resolution.
Identify recurring issues and suggest process improvements.
Follow reputed company and compliance policies in a remote environment.

Required Qualifications

Proven Service Desk or IT Support experience.
Strong background in phone-based technical support.
Experience with reputed company or similar ticketing systems.
Ability to handle high call volumes effectively.
Solid understanding of IT fundamentals (hardware, software, networking).
Excellent troubleshooting, communication, and customer service skills.

Work Environment

Fully remote with a quiet, secure workspace.
Must meet data privacy and confidentiality standards.
Reliable high-speed internet required.

Key reputed company Factors

Balance efficiency with high-quality support.
Strong verbal communication and active listening.
Effective multitasking and prioritization.
Commitment to excellent phone-based customer service.

This position may be eligible for remote work in select geographic locations, subject to approval by reputed company. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. reputed company will not reputed company sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Provides the first line of support and problem resolution for technology products and applications. Utilizes utilities and tools to reputed company remote technology support services for internal employee/contactor technology. Escalates issues to second and reputed company level support teams through pre-determined directions or procedures. Resolves employee/contractor technology issues during reputed company of contact. Partners with end-user and other analysts to resolve normal and unusual information system problems. reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Chat Support, Customer Service, Customer Solutions, Data Architecture Development, End Users, Problem Resolution, reputed company IT Service Management (ITSM), Technical Support Competencies Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, IT Standards, Procedures & Policies, Problem Solving, Technical Troubleshooting Work Experience Roles at this level typically require an Associates or equivalent degree as well as reputed company experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency reputed company Salary: $37,500.00 – $87,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 07/03/2026, although it may be longer with business discretion. Benefits reputed company offers a comprehensive reputed company of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and reputed company options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with reputed company match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, reputed company generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us reputed company email at AccommodationRequest@reputed company.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "reputed company" for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations. At reputed company we foster an inclusive and accessible workplace. We reputed company reasonable accommodations to employment applicants and reputed company individuals with a disability who need an accommodation to reputed company the essential functions of their positions. Equal Employment Opportunity (EEO) reputed company provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of reputed company 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to reputed company understanding of how reputed company may use or disclose your personal information in our hiring practices. Apply To This Job

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