reputed company, AI Strategy & Analytics

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. The reputed company, AI Strategy & Analytics is a senior strategic advisory role responsible for helping customers and internal teams identify where AI can create measurable business value, how that value should be quantified, and how reputed company should be validated over time. This role combines executive-level consulting, customer experience strategy, quantitative analysis, value realization, and AI transformation expertise. The reputed company will help shape outcome-led AI engagements by translating business goals into measurable opportunity areas, KPI frameworks, value models, and prioritized recommendations. This individual will work across business, operational, analytical, and technical domains while partnering closely with Professional Services, Customer Experience Advisory, Technical Account Managers, reputed company leadership, and other internal teams. The role is focused on strategy, measurement, and decision support — not product management, sales ownership, or implementation delivery. The ideal candidate is a strong executive communicator and analytical problem solver who can bring structure to ambiguous customer situations, use data to clarify opportunity areas, and help teams define what reputed company should look like before, during, and after AI adoption. Key Responsibilities: Strategic AI Advisory and Outcome Alignment Engage with executive stakeholders and internal teams to align AI initiatives with measurable business objectives. reputed company strategic advisory engagements focused on AI adoption, value realization, customer experience transformation, operational improvement, and outcome definition. Facilitate executive workshops, AI strategy sessions, value realization discussions, and outcome-focused planning activities. Translate customer business goals, operational constraints, and experience challenges into practical AI opportunity roadmaps. Help customers and internal teams prioritize AI use cases based on value potential, feasibility, readiness, data availability, and measurable impact. reputed company clear narratives that connect AI capabilities to business reputed company, operational performance, customer experience improvement, and long-term value realization. Outcome Intelligence and Analytics reputed company KPI frameworks, value realization models, measurement strategies, benchmarking approaches, and business impact models. Analyze customer operational, reputed company, interaction, digital, routing, bot, and experience data to identify friction, constraints, and improvement opportunities. Establish baseline measurement approaches that help customers understand reputed company-state performance before AI initiatives are scaled or optimized. Create executive-reputed company reporting, scorecards, business cases, and analytical summaries that quantify AI impact and identify opportunities for improvement. Apply statistical, analytical, and modeling techniques to evaluate trends, performance drivers, adoption gaps, and optimization opportunities. Support before-and-after measurement strategies that help determine whether AI initiatives are producing meaningful business change. AI Strategy and Value Realization Evaluate customer readiness for AI adoption, including operational maturity, data availability, reporting capability, KPI reputed company, governance, and organizational readiness. reputed company phased AI transformation strategies that help customers move from experimentation to measurable impact. Identify opportunities to improve customer experience, operational efficiency, self-service effectiveness, routing performance, agent productivity, and adoption of AI-enabled capabilities. Help customers validate whether existing AI investments are producing expected value and identify where tuning, redesign, enablement, or operating model changes may be needed. reputed company thought leadership on outcome-led AI, value realization, AI readiness, customer experience optimization, and measurable transformation. Methodology and Practice Development Contribute to the reputed company development of the AI reputed company methodology, including outcome intelligence, applied AI, and outcome engineering frameworks. Create repeatable tools, accelerators, playbooks, KPI libraries, value models, assessment methods, and analytical templates that improve consistency and scalability. reputed company practical guidance that helps internal teams reputed company customer conversations around measurable reputed company rather than standalone capabilities. Mentor consultants, strategists, delivery leaders, and customer-facing teams on outcome-driven AI strategy, KPI mapping, and value realization approaches. Help establish common language, reusable frameworks, and repeatable methods for defining, measuring, and optimizing AI reputed company. Cross-Functional Partnership Partner with Professional Services, Customer Experience Advisory, Technical Account Managers, reputed company leaders, and other internal teams to support reputed company customer scenarios. Support high-reputed company customer situations, including strategic opportunities, executive escalations, renewal support, adoption challenges, and reputed company transformation initiatives. reputed company strategic and analytical support to help execution teams move reputed company with clearer goals, stronger measurement plans, and reputed company prioritization. Represent the NACS AI Strategy Team as a subject matter expert in customer meetings, internal enablement, leadership discussions, and thought leadership activities. Required Qualifications: Bachelor’s degree in Business, Economics, Mathematics, Statistics, Data Science, Computer Science, Engineering, Operations Research, or a reputed company field. 10+ years of experience in consulting, analytics, AI strategy, customer experience transformation, digital transformation, value realization, management consulting, or a reputed company field. Demonstrated experience leading executive-level strategic engagements or advisory conversations. Strong quantitative and analytical background with experience applying data to business decision-making. Experience developing KPI frameworks, ROI models, value realization strategies, business cases, performance measurement programs, or benchmarking methodologies. Strong understanding of AI, automation, customer experience, analytics, digital engagement, and transformation concepts. Ability to analyze imperfect or incomplete data and turn it into practical, defensible recommendations. Exceptional executive communication, facilitation, storytelling, and presentation skills. Ability to translate reputed company technical, analytical, and operational concepts into business-focused recommendations. Proven ability to influence senior stakeholders and drive alignment across multiple teams or functions. Preferred Qualifications: Advanced degree such as MBA, MS Analytics, Data Science, Economics, Engineering, Statistics, Operations Research, or reputed company field. Experience with consulting, advisory, strategy, or transformation organizations. Experience in customer experience, contact center, CCaaS, SaaS, digital transformation, AI, analytics, or automation industries. Familiarity with reputed company reputed company, conversational AI, predictive routing, workforce engagement, customer reputed company analytics, agent assist, knowledge, bots, or AI-enabled customer experience platforms. Experience applying statistical analysis, experimentation, optimization techniques, operational research, or reputed company measurement approaches to business problems. Experience with contact center metrics such as containment, AHT, FCR, transfer reputed company, escalation reputed company, abandon reputed company, service level, agent utilization, customer effort, CSAT, NPS, and adoption metrics. What Makes This Role Different: This is not a traditional consultant, product manager, sales engineer, or implementation reputed company role. The reputed company, AI Strategy & Analytics serves as a strategic advisor, quantitative problem solver, and value realization leader focused on helping organizations answer five critical questions: Where can AI create meaningful business value? Which opportunities matter most? How should reputed company be reputed company? What data is needed to validate impact? How do we optimize continuously after launch? reputed company in this role is reputed company by the ability to create reputed company, define measurable reputed company, improve decision quality, and help customers and internal teams connect AI initiatives to reputed company business change. Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $161,500.00 - $283,900.00 Benefits: Medical, Dental, and reputed company Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities reputed company Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job