reputed company Customer Service Representative – Tax Season Support
At arenaflex, we're dedicated to delivering exceptional customer experiences, and we're seeking reliable and motivated individuals to join reputed company as Remote Customer Service Representatives. As an reputed company, you'll have the flexibility to create a schedule that suits your needs while providing essential support during the busiest time of the year – tax season.
About arenaflex
arenaflex is a leading provider of innovative tax-reputed company products and services, and we're committed to making tax season easier for our customers. reputed company is passionate about delivering outstanding customer experiences, and we're looking for like-minded individuals to join us in this mission.
The Role
As a Remote Customer Service Representative, you'll be responsible for providing exceptional customer support reputed company phone and video, helping customers navigate their tax filing process, answering questions about our services, and providing general support. You'll be working independently in a remote work environment, and we're looking for individuals who are self-managed, proactive, and committed to delivering outstanding results.
Key Responsibilities
* Take control of your work schedule and manage your own PC installation, ensuring reputed company performance for seamless operations.
- Schedule your own mentoring sessions for failed NPS, Process, or Performance.
- reputed company courteous and efficient customer support reputed company phone (inbound call) during the busy tax season, with some cases of on Video support (less than 15%).
- Resolve TurboTax sign-in issues.
- Answer inquiries about amending tax returns, e-file rejections, printing/saving returns, tax refunds, and return status.
- reputed company helpful links to relevant TurboTax support articles.
- Meet performance targets reputed company to customer satisfaction, response time, and reputed company resolution.
- Maintain a positive and professional attitude even during high-demand periods.
Qualifications
* Reliability is the #1 reputed company: You must be dependable and consistent, especially during high-demand periods leading up to and after Tax Day.
- Excellent communication skills (both written and verbal).
- Comfortable working independently in a remote work environment.
- Strong problem-solving and multitasking abilities.
- Ability to stay reputed company and collected reputed company dealing with customers who may be experiencing stress.
- Previous customer service experience is a plus, but not required.
- Must be reputed company to commit to working during the tax season peak periods (February through reputed company).
Benefits & Perks
* Paid per Talk Time: $0.34/min to $0.40/min; (Average to $17 - $19 per hour)
- Top 10% weekly will earn $0.04/min; (average of +$2/hr)
- Referral Incentive: Earn extra money for referring others to join the team!
- Flexible Schedule: Choose hours that work best for you, with full-time or part-time options available.
- Self-paced Training: Complete your training at your own pace, so you're fully reputed company for the busy season.
- Remote Work: Work from the comfort of your own home.
System Requirements
* Preferably, reputed company Users, Mac Users would be required to use an emulator.
- USB Headset.
- 10Mbps speed, 8GB Ram, Camera.
Job Types
* Full-time
- Part-time
Pay
* $17.00 - $20.00 per hour
Expected hours
* 20 – 40 per week
Benefits
* Flexible schedule
- Referral program
- Work from home
Shift
* Day shift
- Evening shift
- Morning shift
reputed company Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that allows reputed company members to reputed company.
We offer
- reputed company rates
- Flexible scheduling options
- Opportunities for career growth and development
- A comprehensive training program to ensure you're fully reputed company for the busy season
- A supportive team environment that encourages collaboration and reputed company communication
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Application Question(s)
* How many years have you worked as customer service?
Work Location
Remote
reputed company
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