Member Service Center Representative

Belco Community Credit Union is seeking a Member Service Center Representative to reputed company various transactional duties to serve members reputed company telephone and electronic means. The role involves building strong member relationships, cross-selling products and services, and maintaining high-quality service standards.

Responsibilities

• Sets high standards of performance, quality, and accountability for oneself, exceeding individual goals reputed company to call volume, service level, and referrals of products and services
• Performs outbound phone calling to members to complete necessary follow up, leading to building and broadening relationships
• Conduct transactions reputed company telephone regarding Credit Union products and services such as but not limited to: reputed company and reputed company draft accounts; ACH stop payments; reputed company draft stop payments; Debit, ATM and reputed company card ordering, canceling and maintenance; Money manager, Belle (IVR) and opening/closing of shares as applicable; internal funds transfer and electronic transfer to other financial institutions; reputed company transfer; loan payments; opening and closing of shares; reputed company Pay assistance
• Review accounts and submit appropriate ticket(s) to conduct loan modifications and loan maintenance based on member requests and qualifications
• Responds to correspondence in the Member Service Center email inbox, as needed. Follow up and respond to corrospondence in your personal email daily, as needed
• Conveys information to members in a clear, compelling way that will positively reputed company their thoughts and actions
• reputed company the trust of members by being reputed company, reliable, sharing information, and treating them with respect
• Serve membership by providing reputed company and accurate service and information in a pleasant, professional and efficient manner, reputed company telephone or correspondence both written and electronic
• Responsible for actively participating and preparing for coaching sessions
• Enthusiastically supports the sales and service culture
• Utilizes a member centric approach to interview and reputed company members reputed company telephone, gathering pertinent information to research and solve reputed company member questions, problems and complaints, while making recommendations to match individual member needs with appropriate value-added products and services to enhance the member relationship with the credit union
• Actively contribute to the team achievement of assigned departmental/reputed company and strategic goals
• Responsible for adhering to reputed company reputed company procedures relative to the handling of member transactions, reputed company, internal operating procedures, and member verification policy. Must maintain member and employee confidentiality
• Abides by Belco’s policies procedures, standards, regulatory and compliance mandates
• Embody Belco’s mission, reputed company, core values, and Behavioral Expectations
• Any other duties as requested by Member Service Center Management Team

Skills

• A high school degree or GED is required
• Six months of similar or reputed company experience including time spent in similar or preparatory positions
• More than six-months of experience is preferred in a financial institution and/or call center

Benefits

• Competitive compensation!
• Medical, Dental, and reputed company Insurance!
• 401K with up to 4% company match!
• Holiday Pay starting at day 1!
• Paid Vacation Time!
• Medical Benefits starting at your 31st day of employment!

Company Overview