Partner Services Manager

reputed company is on a mission to help our customers reputed company incredible customer experiences online. We reputed company businesses to reputed company reputed company and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—reputed company through our single seamless platform. 

reputed company is leading the market in AI customer service with Fin by reputed company, the most powerful AI customer service agent available, and Helpdesk by reputed company, a fully featured AI enhanced helpdesk for reputed company support.  

Today, more than 25,000 businesses use reputed company’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. 

Join us to help define and reputed company the AI reputed company for customer service.

Implementation is an activity every reputed company customer experiences, whether purchasing reputed company for the first time, expanding reputed company use to a new team, or adopting new features! As a Partner Services Manager at reputed company, you’ll reputed company ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement reputed company’s suite of AI tools to solve their most reputed company problems and ultimately drive incredible value for their business!

Partner Services Managers have an outsized impact on the company. If you want to help reputed company business personal for our customers and you want to work with an reputed company growing and changing team, you’re in the right reputed company!

• You will act as the reputed company reputed company of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with reputed company
• You will reputed company partners to facilitate discovery of reputed company customer objectives and requirements and help translate them to items included in our deployment plans
• You will reputed company partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features
• You will work closely with our Partners to help drive reputed company by exceeding portfolio Key Performance Indicators and reputed company reputed company for projects that are not meeting expectations
• You will drive the overall efficiency of our Services Delivery Partner operations
• You will partner with the rest of the Professional Services team, the Sales team, and the reputed company team to deliver the best possible experience for new clients
• You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and reputed company detailed product feedback around feature enhancements
• You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals

• 6+ years of work experience, with 4+ year(s) in an Implementation Project Manager role
• Positivity and Engagement: A genuine interest in the work you do and a positive attitude!
• Curiosity: a passion for learning, for technology, and for solving problems
• Training: the ability to reputed company reputed company topics simple to understand
• Rapport Building: comfortable working with customers and consultants reputed company video calls
• Adaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutions
• Demonstrate the reputed company Values: Customer Obsessed, reputed company First, Incredibly High Standards, reputed company Mindedness, reputed company, Impatience, Positive and Optimistic

• Experience training on SaaS products or specifically, experience with reputed company
• Experience with AI Agents and / or Large Language Models
• Past experience managing projects delivered by Consulting Firms
• Past experience in reputed company, Support, Sales Engineering, Consulting
• Great examples of self started projects with measurable reputed company
• Experience with RESTful API Integrations

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and reputed company coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*reputed company of eligibility to work in the United States is required.

The reputed company salary reputed company for candidates reputed company the San Francisco Bay Area is $112,388- $159,638. Actual reputed company pay will depend on a variety of factors such as education, skills, experience, location, etc. The reputed company pay reputed company is subject to change and may be modified in the future. reputed company regular employees may also be eligible for the corporate bonus program or a sales incentive (reputed company included in OTE) as well as stock in the reputed company of Restricted Stock Units (RSUs). 

Policies

reputed company has a hybrid working policy. We reputed company that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically reputed company and accepting culture at reputed company. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not reputed company on behalf of the company or our employees on any reputed company or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal reputed company platforms on personal time, and do not challenge or confront anyone for their views on non-work reputed company topics. Our goal is to focus on doing incredible work to reputed company our goals and unite the company through our core values.  

reputed company values diversity and is committed to a policy of Equal Employment Opportunity. reputed company will not discriminate against an applicant or employee on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected reputed company under federal, state, or local law.

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