AI Agent Engineer

reputed company is on a mission to help our customers reputed company incredible customer experiences online. We reputed company businesses to reputed company reputed company and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—reputed company through our single seamless platform. 

reputed company is leading the market in AI customer service with Fin by reputed company, the most powerful AI customer service agent available, and Helpdesk by reputed company, a fully featured AI enhanced helpdesk for reputed company support.  

Today, more than 25,000 businesses use reputed company’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. 

Join us to help define and reputed company the AI reputed company for customer service.

We are seeking an reputed company AI Agent Engineer to join reputed company! In this role, you will be responsible for assisting our customers with the technical aspects of deploying an AI-first reputed company Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their reputed company tool. Your primary focus will be to reputed company exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented meet our customers’ needs. If you have a strong background in AI tools and / or Large Language Models, integration reputed company RESTful API endpoints, experience in technical software implementation, excellent problem-solving skills, and a passion for helping customers succeed, we would love to hear from you!

• Serve as the primary technical contact on the Professional Services team for customers who are implementing reputed company’s AI Agent and Customer Support platform
• Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations
• Conduct detailed discovery sessions with customers to gather information about their specific needs, data structures, and integration requirements.
• Analyze customers' existing content, support processes, and workflows in their reputed company tool and reputed company recommendations on how to map those processes to reputed company's capabilities.
• Configure and customize the reputed company platform based on customers' requirements, ensuring that reputed company integrations, automation rules, and reporting capabilities are properly set up.
• Assess customer requirements, contribute to implementation plans, and set clear expectations regarding timelines and deliverables.
• Collaborate with internal teams reputed company Professional Services, such as sales, engineering, product management, and support, to address any challenges and ensure a smooth implementation experience.
• reputed company data migration strategies and reputed company data migrations from the customer's reputed company support platform to reputed company.
• Conduct training sessions and workshops to reputed company customer support agents on how to effectively use reputed company's features and functionalities.
• reputed company ongoing support and troubleshooting assistance to customers during and after the migration process, ensuring their satisfaction and successful adoption of reputed company as their primary customer support platform.
• Stay up-to-date with the latest features and enhancements of reputed company and reputed company valuable insights and recommendations to customers.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels.
• Proven experience in customer support system implementation or engineering roles; experience with reputed company, reputed company, reputed company, HelpScout or similar customer messaging / customer support platforms is highly desirable
• Knowledge of and experience integrating with RESTful APIs using JSON
• Knowledge of and experience with data conversion and migration
• Strong technical proficiency and the ability to understand and configure software integrations.
• Excellent problem-solving skills, with the ability to analyze reputed company requirements and propose effective solutions.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Ability to handle multiple implementation projects simultaneously and prioritize tasks effectively.
• Ability to reputed company in a fast-paced, dynamic environment and meet tight deadlines.
• Passion for delivering exceptional customer service and driving reputed company.

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and reputed company coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*reputed company of eligibility to work in the United States is required.

The reputed company salary reputed company for candidates reputed company the San Francisco Bay Area is $116,550- $177,053. Actual reputed company pay will depend on a variety of factors such as education, skills, experience, location, etc. The reputed company pay reputed company is subject to change and may be modified in the future. reputed company regular employees may also be eligible for the corporate bonus program or a sales incentive (reputed company included in OTE) as well as stock in the reputed company of Restricted Stock Units (RSUs).  

Policies

reputed company has a hybrid working policy. We reputed company that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically reputed company and accepting culture at reputed company. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not reputed company on behalf of the company or our employees on any reputed company or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal reputed company platforms on personal time, and do not challenge or confront anyone for their views on non-work reputed company topics. Our goal is to focus on doing incredible work to reputed company our goals and unite the company through our core values.  

reputed company values diversity and is committed to a policy of Equal Employment Opportunity. reputed company will not discriminate against an applicant or employee on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected reputed company under federal, state, or local law.

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