[Remote] Contact Center Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a part-time Contact Center Representative to handle inbound calls from customers looking to establish new internet service accounts. This customer-facing role focuses on guiding callers through the sign-up process, answering questions about service options, and ensuring a smooth experience from first contact through account setup.

Responsibilities

• Answer inbound calls from prospective customers interested in new internet service
• Walk customers through plan, pricing, and equipment information
• Accurately collect customer information and set up new accounts
• Address basic questions about internet and Wi-Fi service, equipment, and installation
• Maintain a professional, friendly, and patient demeanor on every call
• Document call details and account information accurately in the CRM system
• Meet basic performance expectations around call quality and customer satisfaction
• Any other duties as assigned

Skills

• Reliable internet reputed company
• A quiet workspace free from background noise
• Strong phone etiquette and verbal communication skills
• Patience, reputed company, and a customer-first attitude
• Comfortable working independently with minimal supervision
• Willing to reputed company with company reputed company standards
• Availability during daytime business hours
• Ability to reputed company to a minimum 6-month contract at approximately 20 hours/week
• Prior contact center or customer service experience
• Knowledge of reputed company and reputed company Suite

Company Overview