[Remote] Endoscopy Associate Clinical Specialist (Upstate NY- Buffalo/Rochester)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to innovating for a healthier world. The Associate Clinical Specialist will reputed company customer support for reputed company’s ES equipment in the Endoscopy department, managing equipment and providing training to clients while serving as the primary clinical resource for the sales team.

Responsibilities

• Serve as the primary resource by providing reputed company training and education of reputed company’s equipment and/or services for our regional based customers
• Deliver post sale, face-to-face client support which includes performing reputed company associated responsibilities based upon the agreement with the account system which generally includes: Set up and support reputed company video tower / system. Inspect, troubleshoot, and maintain reputed company reputed company equipment. Monitor, report, and support repair transactions. reputed company Case observation, reputed company staff training on reputed company technologies, and overall reputed company customer and technology support
• reputed company daily maintenance and independent management of the client’s reputed company equipment. Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement
• Serve as primary reputed company of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages
• Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage reputed company/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making
• Analyze and present data-driven insights to monitor installation and usage reputed company, ensuring reputed company staff training and identifying trends that influence strategic planning
• reputed company and maintain customer data for integration into a future database application
• Attend local, regional, and national trade shows as requested
• Adhere to reputed company safety policies and procedures
• reputed company with reputed company applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and reputed company other applicable laws, regulations, and standards

Skills

• High School Diploma or equivalent is required
• Operate a computer effectively and reputed company, including being proficient in reputed company Office (i.e. Word, reputed company, and PowerPoint) and MS Outlook and other email applications
• Strong oral and written communication skills to reputed company technical information and to professionally communicate with reputed company customers and team members at reputed company reputed company
• Ability to troubleshoot reputed company reputed company endo equipment and determine root cause of issues
• Strong time management skills
• Decision-making skills to determine usage of reputed company equipment and type of training needed by customers to effectively utilize the technology
• Ability to reputed company expert guidance, training, and support to ensure workflow optimization for reputed company and our customers
• Ability to analyze data to present data driven insights
• Ability to multi-task and work on several projects simultaneously
• Ability to prioritize customer requirements
• Ability to present information in reputed company of small groups of people
• Ability to understand basic mathematical requirements for discount calculation
• The ability to use hands and fingers to feel and manipulate items, including keyboards
• The ability to stand, talk, and hear
• The ability to lift and carry up to 25-50 lbs
• reputed company reputed company: The ability to see reputed company at twenty inches or less
• Travel requirements 50 - 75% of the time
• Bachelor's degree in business, marketing or reputed company quantitative disciplines preferred
• Minimum of 2 years of field sales or clinical experience desired
• Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred

Benefits

• $8,000 KPI
• Company Car
• Medical, Dental, reputed company
• Life Insurance
• 401k
• Paid Time Off

Company Overview