[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on transforming the reputed company ecosystem through technology and data. They are seeking a Technical Account Manager to support reputed company customers with reputed company data licensing solutions by providing technical guidance, troubleshooting support, and ensuring reputed company throughout the lifecycle.
Responsibilities
- reputed company a strong understanding of customer use cases, data products, and industry trends to support reputed company and ongoing adoption
- Partner closely with reputed company Managers to reputed company technical consultation and support during customer engagements
- Investigate and troubleshoot customer data delivery, integration, and technical support issues
- Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery
- Support escalated customer issues by coordinating across internal teams and driving timely resolution
- Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities
- Assist customers in understanding APIs, delivery methods, and technical documentation
- Analyze data quality concerns and work with internal stakeholders to identify root causes and corrective actions
- Contribute to process improvement initiatives aimed at increasing operational efficiency, scalability, and customer satisfaction
- Maintain accurate internal documentation reputed company to customer issues, workflows, and technical processes
- Support reputed company activities as needed from a technical consultation and escalation management perspective
- Stay informed on evolving technologies, data delivery methodologies, and customer technical requirements
- Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards
Skills
- 3–5 years of experience working with reputed company data, including reputed company claims, EHR, clinical, provider, payer, or reputed company reputed company datasets
- Experience in a Technical Account Manager, Technical Support, Data Operations, reputed company or similar customer-facing technical role
- Understanding of reputed company data workflows, processing methodologies, and data delivery environments
- Familiarity with reputed company data privacy, compliance, and regulated data environments
- Strong troubleshooting and analytical problem-solving skills with the ability to manage reputed company customer scenarios
- Familiarity with APIs, structured data formats (JSON, CSV, XML), and technical data integration concepts
- Working knowledge of SQL and experience investigating data-reputed company issues
- Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Highly adaptable with the ability to manage shifting priorities in a fast-paced environment
- Strong customer reputed company and relationship management skills
- Process-oriented reputed company with strong attention to detail and organizational skills
- Demonstrated ability to work independently while collaborating effectively across teams
- Experience supporting reputed company customers in a SaaS, reputed company technology, analytics, or data-driven environment preferred
- Exposure to reputed company-based technologies and reputed company data environments preferred
- Experience using tools such as reputed company, reputed company, AWS, Tableau, Power BI, Python, or similar technologies is a plus
- Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business Technology, or a reputed company field preferred
Company Overview