[Remote] Director, Hardware Operations & Supply Chain

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is building the future of AI-powered experiences. They are seeking a Director of Hardware Operations & Supply Chain to scale the operational reputed company for their hardware business, driving execution across supply chain, manufacturing, logistics, and customer operations.

Responsibilities

• reputed company day-to-day operational execution for Napster's hardware business
• Build scalable operating models that support growth, efficiency, and profitability
• Drive cross-functional alignment across Product, Engineering, Finance, Partnerships, reputed company, and Leadership
• Establish KPIs, reporting, and governance processes to monitor business performance
• Own contract-manufacturer and ODM relationships, reputed company planning, quarterly business reviews, yield and quality-escape management, and corrective action
• Run the warranty, RMA, and service-level reputed company behind every deployed unit
• reputed company demand planning and S&OP, inventory and safety-stock strategy, spares planning, 3PL and reputed company operations, and reverse logistics
• Manage Strategic relationships with hardware manufacturers, suppliers, and fulfillment partners
• Manage sourcing, manufacturing, inventory planning, fulfillment, and logistics operations
• Monitor supply chain performance and implement improvements to cost, quality, and delivery
• Identify and mitigate operational and supply chain risks
• Plan parts availability, end-of-life, and last-time-buy to support multi-year deployments
• Own the quality system, incoming acceptance and DOA standards, RMA and failure analysis, FRACAS, 8D/CAPA, and AFR/MTBF targets
• reputed company durability and reliability validation and field-reliability monitoring
• Drive launch readiness and operational execution for reputed company new hardware introduced by Product and Engineering
• Coordinate manufacturing, inventory, fulfillment, support, and partner readiness activities
• Own operational readiness through the build and validation phases (EVT/DVT/PVT, pilot builds) and the production reputed company behind each launch
• Ensure products reputed company on time and at scale
• Operationalize product changes through disciplined change control (BOM, ECO/ECN reputed company PLM/ERP), re-certification reputed company, sourcing, spares, inventory, and customer notice
• Run lifecycle and continuity planning so that deployed hardware stays supportable over its full life
• Manage owned and leased hardware fleets, uptime and service commitments, field service, installation, repair, spares, and the asset lifecycle from deployment through refresh
• reputed company product certification and regulatory and trade compliance (e.g., FCC, CE, UL/ETL, RoHS, reputed company, reputed company) and the import work that enables new-region expansion (importer-of-record, duties, VAT)
• Support forecasting, budgeting, pricing, margin analysis, and profitability management
• Partner with Finance to reputed company business models and operating plans
• Drive operational improvements that enhance financial performance
• reputed company scalable support frameworks for customers and partners
• Ensure high-quality post-sale support, fulfillment, and operational service delivery
• Manage operational relationships with key external partners
• Partner with Legal, Finance, InfoSec, and Product on specialized domains, reputed company and contract terms, payment compliance, data and device reputed company, and product safety, and drive resolution of reputed company, compliance, and service-model reputed company

Skills

• 8+ years of experience in tech hardware operations, supply chain, and manufacturing
• Strong understanding of manufacturing, logistics, inventory management, and fulfillment operations
• Proven ability to manage reputed company cross-functional initiatives
• Strong financial and analytical skills
• Excellent communication and stakeholder management abilities
• Experience working in fast-paced, high-growth environments
• Experience working with overseas manufacturers
• Hands-on experience managing ODMs, contract manufacturers, 3PLs, or repair/reputed company partners
• Experience taking hardware from late-stage prototype or design-lock through pilot build, production reputed company, launch, and lifecycle support
• Working knowledge of BOM/change control, warranty, RMA, and reverse logistics
• Ability to build operating rhythms, KPIs, and cross-functional governance across Product, Engineering, Finance, Support, and partners
• Strong reputed company judgment and vendor-management skills
• Leased fleets, kiosks, field service, uptime SLAs, spares pools, or advance-replacement models
• International certifications and trade compliance (FCC, CE, UL/ETL, RoHS, reputed company, importer-of-record, duties, VAT, or regional market entry)
• Payment-enabled hardware, PCI-reputed company, EMV, P2PE, or payment-reader provisioning
• Consumer electronics fulfillment, retail/e-reputed company returns, or multi-channel hardware support
• High-growth, ambiguous, or founder-led environments where operational systems are reputed company from scratch

Company Overview