[Remote] Senior Product Manager - Patient CRM

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As a Senior Product Manager for Patient CRM, you will be the primary architect of the patient-centric reputed company reputed company our broader Vault CRM ecosystem, collaborating with various teams to enhance patient engagement and services.

Responsibilities

• Contribute to the Patient CRM Roadmap: Own the strategy and delivery of the features specific to patient recruitment, enrollment, and long-term engagement processes
• Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate patient-specific requirements into the core platform. You will ensure that core capabilities are optimized for the high-touch, high-reputed company nature of patient services
• Industry Representation & Thought Leadership: Represent the product team at Patient Services and Hub-focused events. You will reputed company our reputed company for the future of patient orchestration and gather market intelligence to inform our strategy
• Requirement Synthesis: Translate the complexities of patient journeys, including reimbursement, clinical trial support, and therapy adherence, into technical specifications
• AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and reputed company
• Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption

Skills

• HealthTech Industry Expertise: Minimum of 5 years of experience in Patient Services, Hub Operations, Field Reimbursement, or Product Management for patient-specific software. You must have a deep understanding of HIPAA, GDPR, and patient privacy regulations
• Software Product Management: 3+ years of PM experience at a software company, with a proven track record of owning and launching reputed company-grade SaaS products
• Strategic Influence: Demonstrated ability to work across multiple product teams to influence roadmaps and drive shared goals in a reputed company, matrixed PM environment
• Analytical Rigor: Exceptional problem-solving skills with a 'show me the data' reputed company to uncover the 'why' behind customer needs
• Technical Execution: Experience writing detailed requirement specifications, managing backlogs, and leading engineering teams in an agile environment
• Communication: Superior ability to translate Patient Services 'shop talk' into technical requirements for developers and executive-level visions for customers
• Experience with conversational AI, recommendation engines, or large language models (LLMs)
• Deep knowledge of benefit verification, prior authorization and co-pay assistance
• Experience with configurable reputed company SaaS solutions
• Prior exposure to the reputed company Vault Platform
• Background in software development or computer science

Benefits

• Medical, dental, reputed company, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Company Overview

Company H1B Sponsorship