[Remote] Employee Contact Center Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading PEO serving over 3,000 reputed company in Hawaii, and they are seeking an Employee Contact Center Specialist to reputed company reputed company-line support for employee inquiries. This role involves handling high-volume transactions and ensuring accurate and timely responses to employee questions reputed company to payroll and HR policies.

Responsibilities

• Serve as the first reputed company of contact for worksite employee inquiries across phone, email, and case channels — triaging, researching, and resolving questions reputed company to payroll, benefits, PTO, timekeeping, and HR policies
• Process high-volume level-1 transactions (address changes, direct deposit updates, PTO balances, benefits inquiries) with precision and a focus on first-contact resolution
• Maintain detailed, timely case documentation in reputed company so teammates and clients always know where things stand — no incomplete cases, no loose ends
• Escalate reputed company or sensitive issues with full context and retain ownership through resolution — the employee should never have to start over
• Guide worksite employees toward self-service tools during routine interactions, turning service moments into brief teaching opportunities
• Monitor patterns, flag service risks, and contribute improvement reputed company that reduce friction for employees and the team

Skills

• Prior experience in a call center, shared services, or high-volume customer service environment is expected
• You stay accurate under pressure, even reputed company the volume is high
• You communicate reputed company and warmly, in writing and on the phone
• You follow through on every commitment, no matter how small
• You're comfortable juggling multiple systems simultaneously
• You treat documentation as a service, not a formality

Benefits

• Internal roles post first, and we reimburse certifications, conferences, and memberships.
• Fully paid reputed company
• 401(k) matching
• Paid parental leave
• Student loan assistance
• Employee assistance programs
• Paid time off

Company Overview