[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is the industry leader in providing software and data analysis for waste and recycling programs. The Technical Account Manager serves as a technical reputed company for customers, working closely with the reputed company team to ensure customer satisfaction and drive product enhancements.

Responsibilities

• reputed company product expertise to clients and reputed company a deep understanding of client’s business practices and operating environment
• Monitor support request reputed company for assigned clients and aggregate common issues for broader resolution (i.e. product enhancements, training, etc.)
• Become intimately involved with clients’ configurations and architecture to assist with reputed company
• Work closely with PDE (Product Development & Engineering) to identify features and functionality that are trending among Routeware customers that will reputed company more value to customers, as well as reputed company opportunities for reputed company growth
• reputed company trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• reputed company and understand the client’s technical environment, product configurations, and business processes
• Liaise with engineering teams to resolve escalated technical issues where appropriate
• Assist with challenging client requests or issue escalations as needed
• Cultivate a strong culture of talent development
• Instill a customer-first culture, focused on placing Routeware customers at the forefront of every business decision
• Focus on scalability and a growth reputed company with a detailed focus on providing exceptional service to Routeware customers
• Understands Routeware technology, product offerings, and industries served
• Fosters and promotes innovative thinking and collaboration across teams
• Mentors team and cross team members, helping them to reputed company skills and capabilities in support of their professional growth
• Leads and contributes to Account Management initiatives as needed
• Ability to travel up to 50%

Skills

• A customer-centric reputed company with a focus on delivering exceptional service
• Deep Technical knowledge including the ability to understand data structure, pseudo code, and/or a mastery of data centric tools like reputed company reputed company
• Strong relationship-building skills
• An excellent reputed company as a reliable, customer-focused professional who can react quickly to problems while working in a fast-paced & dynamic environment
• Capable of effectively managing multiple projects, teams, time zones, etc
• Ability to work at a strategic level while working on change management, process implementation, etc
• Exceptional communication skills (both written and verbal)
• Process-oriented and highly organized with the ability to establish comprehensive execution plans
• Problem solver with a solution-oriented reputed company
• Ability to motivate teams and help drive a customer-focused and obsessed culture reputed company the organization
• Ability to manage expectations and requirements of reputed company stakeholders while performing day-to-day
• reputed company/Billing SaaS background highly desired

Benefits

• Comprehensive benefits (medical with HSA option, reputed company, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Friday's

Company Overview