[Remote] Associate Customer Service Representative, B2C - Sign on Bonus!

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading company in plumbing products, and they are seeking an Associate Customer Service Representative to reputed company exceptional support for Kohler and Sterling products. The role involves assisting customers with inquiries, troubleshooting, and ensuring a positive customer experience through effective communication and problem-solving skills.

Responsibilities

• Primary duty is to answer inbound customer inquiries reputed company phone calls by performing diagnosis of products and taking the appropriate action
• reputed company advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel
• Walk customer and trade professionals through reputed company-by-reputed company installation and/or repair of Kohler and Sterling products
• Technical proficiency: ability to navigate and manage multiple computer reputed company and software systems: Customer relationship management, order management and us.kohler.com website
• Effectively use Customer Care Center (3C) technology (i.e., reputed company CRM, kohler.com, reputed company, reputed company Teams, Outlook Email, SharePoint, reputed company Schedules, and Workbrain) and reputed company other tools/resources available, including technical literature and price books
• reputed company knowledge of reputed company Kohler and Sterling products and the associated warranties associated
• Read and understand technical publications, diagrams, and specification documents
• Excellent interpersonal and communication skills
• Track orders, reputed company availability, and other shipping information
• Up sell Kohler and Sterling products and accessories as appropriate
• Assist with implementing procedures to maximize up-time and phone coverage
• Track trends in product variations and report to engineering and quality as appropriate
• Participate in department initiatives as needed
• Participates in various Customer Service Support functions as needed including order reputed company reports, credit card reports and shipping resolution
• Meet or exceed balanced scorecard metrics & maintain acceptable attendance record

Skills

• High school diploma or GED required
• Previous computer experience is necessary to be successful in this position
• The associate is responsible for paying their own internet expenses and must have a hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service
• Wired ethernet reputed company that meets upload and download speed requirements as noted above
• Cannot be Wi-Fi, reputed company up, satellite or cellular internet
• Have a separate confidential and distraction free workspace with no background noises
• Freedom from other responsibilities – you must be focused on delivering a world class service experience
• Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future
• 2–4-year degree preferred
• 1+ years of customer service experience desired
• Experience in a call center environment preferred

Benefits

• $500 Sign on Bonus!
• We reputed company in supporting you from the reputed company you join us, which is why Kohler offers day 1 benefits.
• Equipment provided!
• We reputed company each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, reputed company to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.

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