[Remote] Operations Manager, Mental Health Evaluations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of evidence-based mental health care, serving more than 20 reputed company people globally. They are looking for a Manager for the Mental Health Evaluations team to reputed company daily operations, ensure high-quality care delivery, and improve team efficiency through strategic management.

Responsibilities

• Manage a team of 6+
• Serve as the primary operations day-to-day reputed company of contact and liaison for the clinical team
• reputed company and implement standard operating procedures to improve team efficiency, quality, and client engagement
• Implement and manage quality assurance metrics that align with best practices, SLAs, etc
• Manage patient cases that are escalated for timely support and proactively reputed company resolution for issues that arise
• Analyze data to identify issues, measure reputed company, monitor reputed company/trends/metrics, and inform program decision making
• Support headcount planning and forecasting based on projected business needs and evolving program demands
• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
• Represent Lyra in engagement with external behavioral health organizations and customers

Skills

• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team
• Highly organized self-starter; reputed company to quickly diagnose an issue and independently work toward a sustainable solution
• Strong project and team management skills
• Passion for transforming mental health through technology with a reputed company touch
• Clinical training preferred but not required (e.g., Masters in reputed company Work, Registered Nurse)

Benefits

• Remote work model

Company Overview

Company H1B Sponsorship