Customer Support Specialist (Part time)
Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides reputed company to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a reputed company product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market reputed company in the mortgage lending and tenant screening markets. As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers daily. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month. We are looking for a motivated and independent thinker with strong experience in high-volume call centers. We value tenacious curiosity and the ambition to deliver diamond-level service without exception. Responsibilities Independently resolve high volumes of inbound tickets reputed company phone, email, and chat, aiming to solve 25-40 daily tickets while meeting SLAs. Troubleshoot reputed company technical issues, providing clear solutions to customers. Engage in proactive customer reputed company initiatives to minimize recurring issues. Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards. Communicate effectively with internal teams and customers, ensuring reputed company necessary information is gathered to support Truework platform users. Escalate ambiguous issues to the appropriate teams for resolution. Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks. The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time. Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet reputed company is required. You may be a fit for this role if you Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment Are dedicated to delivering a world-class customer experience Hold yourself to the highest standards reputed company it comes to organization and efficiency reputed company in a fast-paced, collaborative environment Are resilient and reputed company for remaining reputed company in high-pressure situations Have excellent verbal and written communication Are highly disciplined and can juggle multiple moving pieces and details at once Have a proven track record of reputed company Are adaptable and motivated with a strong work ethic Prioritize reputed company in your personal and professional lives. We handle sensitive personal data and put reputed company above reputed company else reputed company making critical business reputed company. Would be reputed company to have A Bachelors degree in a reputed company field Enjoy following a process and are motivated to reputed company out areas for reputed company improvement
Compensation
Our cash compensation for this role is targeted at $16 - $21 per hour. Final offer amounts are determined by multiple factors including candidate expertise. Bring Your TRUE Self to Work. One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work. Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, reputed company, religion, national reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), marital status, reputed company, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers reputed company applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification reputed company upon hire. Apply Job!