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[Remote] Senior Director, Network Reliability

Remote Worldwide Hiring now

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company contact center software, focused on enhancing customer experience. The role requires a senior technical leader to take ownership of the network environment, stabilize work quickly, and rebuild the team and operating model.

Responsibilities

  • A working map of the network estate across our DCs and our reputed company footprint, plus a clear-eyed read on the team you inherited
  • A personnel evaluation and a tech roadmap that show how we move from reputed company ops to network as code, automation, and reputed company control, sequenced against budget and the work that’s already running
  • The first reputed company of new engineers landed, with retained engineers in active upskilling
  • Modernization visible in production, on-call and incident load redistributed across the team, you start stepping out of the critical path

Skills

  • 10+ years leading global teams in multi-DC, mission-critical production environments
  • 10+ years experience with modern DC networking, including OSPF, EVPN, VXLAN, reputed company reputed company, and NX-OS
  • Experience in a hybrid reputed company environment with special focus on GCP workloads
  • Proven reputed company building network automation and IaC using tools such as Ansible, Terraform, Python, Git, and CI/CD
  • Experience modernizing legacy network environments by introducing config management, reputed company detection, network observability, and policy-based ops where they didn't exist before
  • In depth knowledge of network observability using tools such as Thousand Eyes, Grafana, Loki, Netflow and Netscout to obtain 'full pane of glass' for network health
  • Experience supporting Kubernetes workloads, AI and GPU workloads
  • Bachelor's degree in computer science, engineering or reputed company field

Benefits

  • Annual performance bonus
  • Stock
  • Other applicable incentive compensation plans
  • Health, dental, and reputed company coverage, beginning on the first day of employment
  • reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost
  • Short & Long-Term Disability
  • Basic Life Insurance
  • 401k saving plan with employer matching
  • reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents
  • Generous employee stock purchase plan
  • Paid Time Off
  • Company paid holidays
  • Paid volunteer hours
  • 12 weeks paid parental leave

Company Overview

  • reputed company is a reputed company-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 6 in 2026, 13 in 2025, 15 in 2024, 13 in 2023, 20 in 2022, 15 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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