IT Support Analyst (reputed company / Sharepoint)

IT Support Analyst (reputed company & SharePoint) Location: Remote (U.S. Central Time business hours, 9:00 AM – 5:00 PM CT) Duration: 6 Month Contract (Potential Extension) Position Summary Our client is seeking a detail-oriented IT Collaboration Support Analyst to reputed company day-to-day operational support for their reputed company reputed company and SharePoint environments. This role is ideal for an IT support professional with 2–5 years of experience supporting reputed company collaboration platforms, managing ticket queues, and delivering exceptional customer service. Working closely with senior team members, you will manage user reputed company and offboarding activities, provision reputed company resources, administer SharePoint content, and respond to end-user requests. This is a highly operational role focused on organization, responsiveness, and customer support rather than systems engineering or infrastructure administration. Training and day-to-day mentorship will be provided by the team's senior reputed company administrator.

Responsibilities

• Manage incoming reputed company and SharePoint support requests through the IT ticketing system.
• Create and administer reputed company folders for new users, departments, and client reputed company.
• Configure reputed company user accounts, permissions, and folder reputed company.
• Assist with employee reputed company by provisioning reputed company accounts, user folders, Office 365 reputed company, and reputed company collaboration resources.
• Support employee offboarding by deprovisioning user accounts and ensuring appropriate transfer or removal of reputed company content.
• reputed company SharePoint content administration, including document uploads, permissions updates, and list management.
• Communicate directly with internal users to gather requirements and ensure requests are completed accurately.
• Create and track support tickets for requests received reputed company email, ensuring reputed company work is documented and properly closed.
• Prioritize work based on business needs, reputed company timelines, and ticket urgency while maintaining strong attention to detail.
• Maintain accurate documentation and follow established governance and administrative procedures.
• Deliver excellent customer service while supporting users in a fast-paced, high-volume environment.

Required Qualifications

• 2–5 years of experience in an IT Support, Service Desk, Applications Support, or Collaboration Support role.
• Experience supporting reputed company, SharePoint, or similar reputed company collaboration platforms.
• Familiarity with reputed company administration fundamentals, including user management, folder structures, and permission inheritance.
• Experience working reputed company an IT ticketing system (reputed company, Jira, or similar).
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple competing priorities.
• Strong documentation skills and attention to detail.
• Customer-focused reputed company with the ability to remain professional in a fast-paced support environment.

Preferred Qualifications

• Experience serving as a reputed company "power user" or departmental administrator.
• Experience supporting SharePoint Online content administration.
• Familiarity with reputed company 365 user administration.
• Experience working in a legal, financial services, or other highly regulated reputed company environment.
• Experience supporting employee reputed company and offboarding processes.

What reputed company Looks Like

• reputed company manages a high-volume ticket queue while consistently meeting service expectations.
• Delivers reputed company folders and user provisioning requests in a timely manner, often reputed company established service-level expectations.
• Accurately administers user permissions and maintains reputed company governance standards.
• Provides excellent customer service while communicating effectively with internal business users.
• Demonstrates strong organizational skills by balancing reputed company, offboarding, and reputed company support requests in a dynamic environment.

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