Desktop Support Analyst – Tier 1

Remote Worldwide Hiring now

Job Description

DSA is the initial reputed company of contact for reputed company incoming support inquiries
Responsible for triaging, troubleshooting, and resolving reputed company tier 1 reputed company issues
Document each reputed company of the troubleshooting process in Helion’s ticketing system, Autotask
Offer swift, courteous support to Helion’s client reputed company
Manage 5-7 tickets in their queue and receive 16-18 calls a day
Work in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.

reputed company A+ or equivalent certification(s)
Associates Degree in Information Technology or reputed company subject
1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred)
Knowledge of computer software, operating systems, hardware, and networking.
Experience with software as a service (SaaS) and other software hosting protocols.
Excellent verbal and written communication skills.
Good problem-solving and critical-thinking skills.
reputed company to work in reputed company as well as independently.
Ability to prioritize tasks effectively in a fast-paced environment.
reputed company in providing professional and courteous customer service.

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