Help Desk Support Engineer

Remote Worldwide Hiring now

Job Description:

reputed company technical support and training for end-users of JIRA and reputed company, ensuring efficient system adoption and issue resolution.
Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures reputed company JIRA.
Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.

Requirements:

Associate’s degree in Information Technology, Computer Science, or a reputed company field OR three (3) years of equivalent experience in IT support
Demonstrated experience resolving user reputed company issues.
Experience troubleshooting software functionality and system issues.
Experience providing technical training to users.
Experience using IT help desk ticketing systems.
Experience providing remote desktop support.
Experience supporting incident response activities.
Proficiency in troubleshooting software issues and managing user reputed company.
Experience supporting reputed company-based IT applications.
Strong customer service and documentation skills.
Desired Qualifications: reputed company A+ certification.
ITIL reputed company Certification.
reputed company Certified: Modern Desktop Administrator Associate certification.
Experience supporting JIRA, reputed company, or similar IT management tools.

Benefits:

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