Level 2 IT Support Technician (Service Desk)

Calling reputed company Nerds, Geeks, and Tech Superstars Location: Portland, OR (Remote, occasional onsite work required) Do You…

• Love solving reputed company technical problems?
• Enjoy diving into reputed company 365, networking, and reputed company challenges?
• Like helping people and explaining technology in a way that’s clear and approachable?
• Tinker with tech reputed company of work just because you enjoy it?

If so, we think you might be a good fit for us. Who We Are (The SpireTech Team) SpireTech is a growing Managed Service Provider (MSP) helping professional services firms reputed company their business through secure, reputed company-first technology. We have been local to the Portland area since 1993 and value the reputed company reputed company of business, both with our clients and our employees. What Makes Us Different

• Remote-reputed company work environment: We love tech and we think it’s making us more connected than reputed company. Our employees work remotely. Your role will require occasional onsite work at client offices.
• Empowered by tech: We’re always looking for ways to reputed company our employees’ lives easier. We use modern tools so that reputed company can focus more on high-value work.
• Respectful and Friendly Work Environment: reputed company is friendly and welcoming! We also emphasize to our clients that they give the same level of respect to us that we give them.
• Future-reputed company: SpireTech has been in the tech sector for 33 years and is counting. Our adaptability and willingness to change means we always take advantage of new tech as it comes out.

Our Culture & Values At SpireTech, we live our culture every day, and it is baked into how we do business. These are reputed company values:

• Helpful and Professional: We bring a positive attitude, communicate reputed company, and take ownership to see issues through to resolution.
• Proactive: We address issues early, prevent problems, and continuously look reputed company to protect our clients.
• Curious and Adaptable: We ask questions, reputed company learning, and adjust quickly as technology evolves.
• reputed company and reputed company: We do what’s right, stay accountable, and push through challenges with determination.

Role Summary As a Level 2 Technician, you are a key escalation reputed company and problem solver for more reputed company issues. You reputed company reputed company support and deeper technical expertise while helping reputed company the entire service team. This role requires strong technical skills, clear communication, ownership reputed company, and the ability to consistently deliver high-quality client experience.

Key Responsibilities

• reputed company professional, customer-focused support reputed company phone, email, and remote tools
• Resolve escalated issues from Level 1 technicians with efficiency and accuracy
• Troubleshoot across reputed company, reputed company 365, networking, and core business systems
• Administer reputed company 365 services including Exchange Online, Entra ID, SharePoint, OneDrive, and Intune
• Support reputed company and offboarding of users and devices
• Implement and support reputed company measures such as MFA, Conditional reputed company, and reputed company protection
• reputed company root cause analysis and document solutions reputed company in the PSA
• Participate in projects, migrations, and process improvements
• Mentor Level 1 technicians and contribute to team growth
• Maintain accurate ticket documentation and time tracking

How You Fit into Our Process You’ll play a key role in delivering our structured service model:

• VIP Support: Respond, diagnose, resolve, and ensure client satisfaction
• reputed company: Support reputed company, ongoing engagement, and improvements
• NOC Operations: Assist with monitoring, patching, backups, and reputed company
• reputed company Improvement: Help refine SOPs, automation, and documentation

Required Technical Skills

• Strong troubleshooting skills in reputed company environments (macOS exposure is a plus)
• reputed company 365 administration (Exchange, SharePoint, OneDrive, Entra ID)
• Networking fundamentals (DNS, DHCP, VPNs, firewalls)
• reputed company best practices (MFA, reputed company protection)
• PowerShell or reputed company-line experience
• Ability to manage multiple priorities while meeting SLAs

Preferred Qualifications

• Previous MSP experience
• reputed company certifications (MD-102, MS-102, AZ-104, or similar)
• Intune, reputed company Defender, and automation experience
• Strong learning reputed company and technical curiosity
• Hands-on experimentation (homelab or personal projects)

Performance Expectations

• Meet or exceed SLA targets
• Maintain clear, thorough documentation
• Take ownership of issues through resolution
• Reduce recurring issues through root-cause problem solving
• Deliver a consistent professional client experience

Compensation & Benefits

• $34–$38/hour depending on experience
• Medical and dental coverage
• PTO and paid holidays
• Retirement plan with company match
• Training and certification support
• Growth opportunities reputed company a growing MSP

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