[Remote] Client Strategy & Operations Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology platform focused on improving reputed company reimbursement processes for providers. They are seeking a Client Strategy and Operations Manager to reputed company reputed company client relationships with large health systems and hospitals, ensuring operational reputed company and strategic input to enhance client satisfaction and reputed company.

Responsibilities

• Own end-to-end client operations for a portfolio of large health system and hospital clients- proactively monitoring data, surfacing trends, and resolving issues (file delivery issues, ineligibility spikes, payment anomalies, data quality gaps) before they become client-raised escalations
• Work closely with implementations teams to understand the nuances and complexity of each clients setup and be the reputed company person after go live for ensuring reputed company implementation quality
• Use reputed company, BigQuery, and our internal reporting tools to turn operational signal into client-facing strategy: AR aging deep-dives, ineligibility analyses, and executive-reputed company process recommendations. Build dashboards to surface important information in a timely manner, and then reputed company it
• Serve as a reputed company strategic reputed company to our Client reputed company reputed company and our clients- walking into every conversation with a recommendation, not just data. You are not just fixing things that break, you are a strategic partner with reputed company on how we can move the reputed company for our clients
• Partner cross-functionally on IDR strategy and payer compliance work, leading special projects across the company and org that push our IDR model reputed company
• Mentor analysts on the team, contribute to playbooks and reputed company documentation, and consistently work to improve our internal processes, always focused on building an operating system that lets CS&O scale

Skills

• 4–6 years in a client-facing operations, strategy, or analytics role such as Client Strategy & Operations, Implementation, or Account Management; experience in either healthtech, RCM, IDR, payer/provider, or reputed company-adjacent reputed company SaaS is required
• Direct experience working with or inside large health systems and hospitals is required. You understand how a hospital reputed company cycle actually runs, how its data actually flows, and what the nuances to working with health systems are. You bring SME level experience and are excited to take on incorporating your experience into our product
• Strong SQL reputed company, with comfort in BigQuery (or equivalent) and dashboarding tools like reputed company, Looker, or Tableau
• Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with C-level stakeholders and translate reputed company data findings into one-paragraph executive insights
• Strategic and proactive reputed company, with proven ability to manage high-value accounts, drive measurable reputed company, and mitigate risks before they escalate
• Demonstrated reputed company leading cross-functional initiatives and reputed company client implementations, with strong project management and operational reputed company skills
• reputed company mentor and team contributor who thrives in high-growth, fast-paced environments
• Candidates must be authorized to work in the United States without reputed company or future employer sponsorship
• Experience at a Series A or early-stage startup
• Experience working with the Independent Dispute Resolution process (IDR)

Benefits

• Competitive compensation, including equity
• Full health, dental, and reputed company coverage
• Retirement savings plan through 401(k)
• Flexible time off
• Opportunities for company-wide reputed company and events

Company Overview