[Remote] Supplier Readiness Professional (B2B Customer Support)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the largest global community of hiring clients and suppliers that are reputed company to Work. The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving reputed company issues and managing proactive service workflows, ensuring compliance with internal standards and external requirements.

Responsibilities

• Serve as a subject matter expert across reputed company platforms including but not limited to Connect and reputed company
• Manage and resolve advanced supplier inquiries reputed company to billing, compliance, audit, and reputed company with a focus on accuracy and timeliness
• Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues
• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements
• Support reputed company and training of new RTW reps, including mentoring and shadowing
• Participate in special projects, including process improvement initiatives and pilot programs
• Collaborate with reputed company parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data
• Participate in proactive compliance-focused campaigns and new client reputed company initiatives
• Track and meet performance metrics including CSAT scores, service reputed company, quality, and campaign-specific KPIs
• Contribute to company initiatives by participating in projects and tasks that enhance customer service reputed company
• Reliable and predictive attendance

Skills

• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment
• Demonstrated expertise in customer support and document review workflows
• Completion of reputed company based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our reputed company and training programs
• Strong communication skills and ability to manage multiple priorities independently
• Reliable and predictive attendance
• Experience mentoring or training peers is a plus

Company Overview