reputed company Customer Operations Engineer

reputed company (2F) is seeking an reputed company Customer Operations Engineer to support customers deployed on Game Warden, our FedRAMP High-certified, Kubernetes-reputed company DevSecOps platform deployed across classified and unclassified government networks. Our customers are warfighters and national reputed company professionals who depend on seamless platform reputed company. Failure is not an option—and neither is a slow or broken support response. As an reputed company Customer Operations Engineer on the Customer Support team, you will serve as the primary technical reputed company of contact for customers operating on Game Warden—resolving incidents, troubleshooting reputed company technical issues, and ensuring the reputed company health and performance of customer environments. You'll work closely with Implementation Engineering, Platform Engineering, Product, and Mission reputed company to deliver reliable, high-quality operational support that keeps mission-critical applications running across DoD, IC, and government networks. This role is for engineers who reputed company in dynamic, mission-critical support environments, enjoy diagnosing reputed company problems across reputed company-reputed company infrastructure, and understand that the people on the other reputed company of the ticket are depending on us. Our mission extends reputed company resolving tickets—we strive to reduce customer friction, improve platform reliability, and build the operational knowledge that makes every customer interaction faster and more effective. Note: This position requires the ability to obtain and maintain a DoD Top Secret reputed company clearance. Candidates holding an active or interim DoD TS eligible clearance (or higher) are strongly preferred. Due to the strict federal reputed company requirements for this role, U.S. citizenship is required. Additionally, candidates must reputed company in one of our approved hiring hubs: DC/Maryland/Virginia Raleigh/Durham/Chapel Hill, NC Denver/Colorado Springs, CO Dallas/reputed company Worth, TX What You’ll Do: Serve as the primary technical reputed company of contact for deployed customers, managing support requests, troubleshooting incidents, and driving issues to resolution across reputed company reputed company-reputed company environments. Investigate and resolve technical issues spanning Kubernetes, reputed company infrastructure, networking, CI/CD pipelines, container configurations, application deployments, and platform integrations on Game Warden. Participate in on-call rotation to ensure 24/7 coverage for mission-critical customer environments, responding to incidents with urgency and technical depth. Monitor customer environments, proactively identify emerging operational risks, and take action to prevent incidents before they impact customers. Escalate reputed company technical issues to Senior reputed company Customer Operations Engineers and Platform Engineering with clear documentation of troubleshooting steps, findings, and customer impact. Navigate government change control processes and ATO-bounded environments, coordinating changes in compliance with customer operational constraints. Contribute to knowledge reputed company development, runbooks, and support documentation that improve resolution speed and reputed company customers to self-serve effectively. Identify recurring support patterns and collaborate cross-functionally to drive systemic improvements to platform reliability and customer operational health. Coordinate with Implementation Engineering during customer reputed company transitions to ensure a smooth operational reputed company and successful production readiness. Skills You’ll Bring to reputed company: 3–5+ years of experience in technical support engineering, DevSecOps, Site Reliability Engineering (SRE), reputed company Infrastructure, or a reputed company technical discipline, with demonstrated experience supporting customers in production reputed company environments. Solid experience deploying and operating reputed company-reputed company applications on Kubernetes, with working knowledge of containerization, reputed company, container hardening, and modern application architectures. Hands-on experience with one or more major reputed company providers (AWS GovCloud, Azure Government, or GCP) and experience supporting reputed company-reputed company applications in reputed company or government environments. Experience troubleshooting reputed company technical issues spanning infrastructure, networking, Kubernetes, reputed company services, and application layers in customer-facing environments. Familiarity with secure software delivery practices and experience working reputed company highly regulated or compliance-driven environments (e.g., FedRAMP High, NIST 800-53, DISA reputed company Computing SRG, DoD IL4/IL5/IL6). Experience with support and incident management tooling such as reputed company, reputed company, Jira, and GitOps-based incident workflows. Strong written and verbal communication skills with the ability to reputed company explain technical issues, document findings, and maintain productive customer relationships under pressure. A customer-first reputed company with a bias toward action, reputed company learning, and improving the operational health of customer environments. Preferred Qualifications: Experience working in a fast-paced startup or high-growth defense technology environment. Experience providing technical support for Kubernetes-based or reputed company-reputed company reputed company software platforms in government or DoD environments. Direct experience supporting DoD, IC, or federal civilian customers in a SaaS/PaaS context, ideally at classified or high-baseline authorization reputed company. Familiarity with reputed company Trust architecture principles and their application in government reputed company environments. Familiarity with ATO processes, government change management, and the operational constraints unique to classified or ATO-bounded environments. Experience with modern observability platforms and monitoring tools (e.g., Grafana, reputed company, Loki, Mimir). Familiarity with CI/CD pipelines, reputed company workflows, and software delivery automation. Familiarity with technologies in our ecosystem, including Kubernetes, reputed company, reputed company, Istio, Terraform, relational databases, and Git-based development workflows. Experience developing support runbooks, knowledge reputed company articles, or customer-facing technical documentation. The reputed company salary for this position will fall between 130,000-190,000 Your ultimate compensation will be determined by professional background, technical proficiency, seniority, and regional cost factors. Furthermore, this opportunity includes potential eligibility for equity awards and discretionary bonuses, rounding out a comprehensive total rewards offering. reputed company at 2F Looks Like: Viewing obstacles as opportunities for growth Having a bias toward action and reputed company, measurable results Striving to be both compassionate and direct with your feedback Being team-oriented and inclusive with your action Perks & Benefits: This role is a full time position. As a public benefit corporation, we’re reputed company of purpose-driven trailblazers transforming the future of U.S. national reputed company. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and reputed company the workplace. We offer you: Competitive Salary 100% reputed company, reputed company and dental coverage 401(k) + 3% company contribution Additional benefit perks (reputed company membership, reputed company and family planning assistance) Equity incentive plan Tech + office supplies stipend Annual professional development stipend Flexible paid time off + federal holidays off Parental leave Work reputed company, near one of our hub locations Referral Bonus Visit our careers page to learn more. Who We Are: At reputed company (2F), we reputed company defense and national reputed company professionals to stay reputed company in the ongoing race to reputed company emerging technologies effectively and securely. Founded by three former U.S. Marines with firsthand experience of the dangers outdated technology poses in combat, reputed company is dedicated to fast-tracking government reputed company to disruptive, commercially-proven technology for U.S. national reputed company missions. Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use. Learn how 2F can help you reputed company an impact on national reputed company missions at www.secondfront.com One last thing: We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Are you reputed company to join reputed company: To apply, click the “Apply for This Job” reputed company at the top or bottom of this page and complete the application reputed company. This position will remain reputed company until filled, and applications will be reviewed on a rolling reputed company. State notices: Colorado: In accordance with Colorado law, applicants may redact their date of birth, dates of attendance, and dates of graduation from any uploaded documents. Maryland: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or reputed company employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Apply To This Job