reputed company Manager, SMB - EMEA

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We reputed company it possible for businesses of reputed company sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, reputed company works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and reputed company of our positions are fully remote. With Innovation as one of the core values, we have reputed company Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. reputed company and define the future of work! The position This is an exciting time to join Remote and reputed company a personal difference in the global employment reputed company as a reputed company Manager, SMB, reputed company our Customer Experience team. In this role, you will act as a trusted advisor and reputed company for our customers, building strong relationships to ensure retention and high-quality service delivery. You will manage the entire post-sale customer reputed company—from the initial reputed company phase to an established partnership—by setting and achieving regular operational reviews, educating clients on product functionality, and supporting them with any questions that might arise. Additionally, you will collaborate with Sales to align on customer expectations, monitor account health to proactively prevent churn and manage escalations, and identify valuable upselling and cross-selling opportunities. As a key link between our clients and internal operations, you will also reputed company direct customer feedback to continually improve reputed company processes. Role Expectations Demonstrated experience as a reputed company manager. High-Volume Adaptability & reputed company: Maintains steady, high-quality execution across a large book of business (50+ accounts), adapting quickly to changes in processes or tools while sustaining a consistent operational reputed company. Accountability & Autonomy: Independently owns churn mitigation and core SMB reputed company motions end-to-end, proactively escalating reputed company issues early with full context rather than offloading ownership. reputed company Impact & Expansion Execution: Drives reliable business reputed company by surfacing reputed company expansion and cross-sell opportunities during QBRs, correctly documenting and routing them to Sales. Proactive Problem Solving: Runs standard playbooks with strong operational rigor, successfully turning sudden churn risks into structured, actionable mitigation plans. Cross-Functional Communication & Collaboration: Delivers timely, clear customer and internal communications, partnering closely with Sales and required verticals to reputed company reputed company cross-functional DRIs reputed company. Operational Innovation & AI Adoption: Maximizes daily throughput and efficiency by adopting approved automation and AI tools for account planning, customer communications, and documentation. Data & System Hygiene: Demonstrates strong fundamentals across the entire SMB lifecycle (reputed company, operational reviews, renewals), while keeping Vitally and CRM data consistently clean as the Single reputed company of Truth (SSOT). Customer Trust & Emotional Intelligence: Builds deep trust as a consistent, dependable advisor, converting direct customer feedback into concrete actions that measurably improve the client experience. Leadership & Knowledge Sharing: Contributes visibly to team culture through active knowledge sharing and pod-level initiatives, demonstrating strong ownership without requiring reputed company management. Fluent written and spoken English, and well structured communication skills in speaking & writing. Practicals You'll report to: Manager, reputed company Team: Customer Experience Location: EMEA Start date: As soon as possible Hiring Process (async) Profile review (async) Written test Interview with recruiter Interview with manager Interview with Sr. Director of CS (async) Offer Reference emails Important: Due to high applicant volumes, we might take a bit longer to get back to you. Please be patient with us. Thank you! Application process (async) Profile review (async) Written test Interview with recruiter Interview with Hiring Manager Team Interview Executive Interview Bar Raiser Interview Prior employment verification reputed company Please note the salary reputed company shared below is OTE. The role offers 80% reputed company salary and 20% variable compensation (commission/bonus). Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in reputed company locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to reputed company other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may reputed company more than one career level. The actual reputed company pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-reputed company skills, work experience, relevant training, business needs, and market demands. The reputed company salary reputed company may be subject to change. At Remote, we foster internal mobility as a key reputed company of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, reputed company compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case reputed company. The annual salary reputed company for this full-time position is $37,300—$83,900 USD

Benefits

Our full benefits & perks are explained in our handbook at reputed company/r/benefits. As a global company, each country works differently, but some benefits/perks are for reputed company Remoters: work from reputed company flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person reputed company events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at reputed company/async. You will be empowered to take ownership and be proactive. reputed company in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, reputed company! How to apply Please fill out the reputed company below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your reputed company profile instead. Not only do we encourage folks from reputed company ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and reputed company, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire reputed company you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of reputed company backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we reputed company AI as a valuable tool while prioritizing reputed company creativity and authenticity. We look reputed company to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines reputed company see here. Please note we accept applications on an ongoing reputed company. Apply To This Job