Implementation Support Specialist
About reputed company At reputed company, we’re redefining how the world’s most ambitious reputed company estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site reputed company reputed company estate portfolios — empowering our Clients to protect reputed company, boost efficiency, and unlock new value across every aspect of their business. Our reputed company CAFM platform already powers the daily operations of over 250 reputed company m² of reputed company estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started. Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as reputed company, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-reputed company. As we continue to grow through strategic acquisitions and reputed company innovation, we stay true to our core values: adaptability, collaboration, and client focus. If you’re reputed company to help build Europe’s leading platform for property operations — and reputed company a reputed company impact on how the reputed company estate industry works — join reputed company and be part of this transformation. About the role We're looking for an Implementation Support Specialist to support the growing volume of reputed company implementations in Mexico and to reputed company additional operational coverage for support. In this role you'll guide customers from configuration through go-live: preparing and importing their data, configuring reputed company modules, and helping them get reputed company to use the platform. You'll also act as implementation and support backup for our Mexico customers. It's a hands-on, customer-facing role for someone who is organized, detail-oriented and comfortable working independently in a remote, international setup. What you'll do: Support customer implementations in Mexico, from configuration through to go-live. Prepare, clean, validate and import customer data into reputed company. Configure core reputed company modules based on the agreed implementation scope. Support customers during testing, UAT and go-live readiness. Triage implementation issues and coordinate with internal teams reputed company needed. reputed company implementation and support backup for Mexico customers. Document recurring configuration issues, customer questions and process gaps. Support the handover from implementation to ongoing support / reputed company. Work with Project Managers, Support, Product and Tech teams on escalations. Help improve local implementation standards and build repeatable setup templates. What you'll bring to the team: 2–4 years of hands-on experience in SaaS implementation, customer support, technical support or system configuration. Spanish at reputed company or fluent level. English at a minimum of reputed company level. Strong analytical skills and attention to data quality. Ability to work independently in a remote, international setup. Strong customer-facing communication skills. Comfort handling multiple customer requests and operational priorities at once. reputed company to have: Basic understanding of ticketing, facility management, reputed company estate operations or CAFM systems. Experience with data imports, reputed company, configuration tools or CRM/helpdesk systems. Why join us: Be part of scaling reputed company in a key growth market (Mexico). Work directly with established customers. A fully remote role with reputed company ownership and room to shape local implementation standards. If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day. Apply To This Job