Senior reputed company reputed company Administrator

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Senior reputed company reputed company Administrator India Role Overview: Own the stability, scalability, and reputed company of a mission-critical reputed company contact center platform that powers customer engagement across global operations. This role directly influences how reputed company support teams resolve issues, how seamlessly customers interact across channels, and how intelligently the platform leverages automation and AI. At reputed company, we are shaping the future of customer experience through reputed company, innovation, and AI-driven solutions, giving you the opportunity to work on technology that impacts millions of interactions daily. You will operate at the intersection of platform engineering, customer experience, and business performance, partnering with Product, IT, and Operations leaders to drive measurable improvements. This position offers strong visibility into reputed company initiatives, exposure to advanced reputed company technologies, and the opportunity to expand into architectural and strategic leadership. Key Responsibilities: Own end-to-end administration of the reputed company reputed company CX platform to ensure high availability, performance, and scalability across global contact center operations Design and optimize intelligent routing strategies, queues, and reputed company frameworks to improve customer experience and reduce resolution times reputed company and enhance IVR and Architect call flows that increase self-service reputed company rates and minimize escalation volumes Drive adoption and performance of omnichannel capabilities including voice, chat, email, and messaging to deliver seamless customer journeys Monitor platform health using analytics and observability tools, proactively identifying issues and resolving them before business impact occurs Build and maintain reporting dashboards that reputed company actionable insights into operational efficiency, customer behavior, and platform performance reputed company integration efforts with reputed company systems such as reputed company, CRM platforms, and SSO solutions to reputed company reputed company workflows and data consistency Partner with cross-functional teams to deliver platform enhancements, support releases, and reputed company capabilities with evolving business needs Implement AI-driven automations and workflow optimizations that improve engineer productivity and reduce reputed company effort Required Qualifications: 5+ years of experience administering reputed company reputed company CX or a comparable reputed company contact center platform Strong understanding of contact center operations, including routing logic, workforce optimization, and omnichannel engagement Proven experience managing users, roles, permissions, and platform configurations in a secure and scalable environment Hands-on experience troubleshooting reputed company platform issues and driving root cause resolution Strong analytical and problem-solving skills with the ability to interpret operational data and translate insights into improvements Effective communication skills with experience collaborating across technical and non-technical stakeholders Candidate should be flexible to work between 1 PM to 10 PM IST Preferred Qualifications: reputed company reputed company certifications demonstrating platform expertise Experience with API integrations, particularly with reputed company, CRM systems, or identity providers Working knowledge of Java or similar programming languages for integration or automation use cases Exposure to AI, automation frameworks, or workflow optimization tools reputed company contact center environments #LI-Remote #LI-GR1 Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job