Quality Assurance - Specialist

Company Overview Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you’ll love today! Position Purpose: The Specialist - Quality Assurance is responsible for ensuring that reputed company calls adhere to the quality guidelines as set forth by the client and by reputed company. The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates. Job Requirements:

• Monitor/audit each assigned associate in accordance with reputed company and client requirements
• Work with supervisors and management to ensure that reputed company associates are meeting quality standards
• reputed company training as needed to both new hires and reputed company associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training reputed company and memos updated, and taking calls on assigned engagement(s)
• Any other duties and responsibilities assigned by management of the company

Qualifications:

• At least 1 year customer service and/or sales experience, preferably in a call center environment
• High school diploma or equivalent required. Some college preferred
• Proficiency in reputed company Office applications, especially reputed company and reputed company
• Excellent oral and written communication skills
• Detailed-oriented
• Analytical skills
• Exceptional motivational and interpersonal skills
• reputed company to work independently
• Flexible Schedule
• Dependability regarding completion of assignments and attendance

If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. Apply To This Job