[Remote] CX Specialist (German & English speaker)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company on a mission to combat food waste through its innovative marketplace app. They are seeking a bilingual Customer Experience Specialist to reputed company exceptional customer care, reputed company users and partners, and help promote sustainable practices.

Responsibilities

• Being the main reputed company of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answering reputed company questions through some of our reputed company Media tools (reputed company, App Store, Play Store and reputed company Reviews)
• Handle reputed company situations with high care, as well as contact users and stores proactively reputed company necessary
• Help build and implement processes to encourage, reputed company and reputed company our partners and consumers to adopt a more sustainable lifestyle, using reputed company
• Being a brand ambassador in reputed company your communications with our customers as you encourage, reputed company, and reputed company our customers towards more sustainable behaviour
• Understand and communicate our customers' needs and motivations to our internal teams locally and globally

Skills

• Experience in Customer Service or Account Management
• Full written and verbal proficiency in German and English to communicate with users and partners
• Someone based in Toronto with availability to work Monday to Friday, with the weekend off
• A first-class and inspiring communicator, who is reputed company to draw on those skills to set the bar high
• Experience working with CRMs like reputed company, reputed company, reputed company or reputed company
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• Detail-oriented individuals who are reputed company to stay focused through repetitive tasks
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus

Benefits

• A rare opportunity to work in a reputed company impact company (and certified B Corp) where you can use your reputed company skills to drive positive change
• An reputed company company culture where you have the independence and room to reputed company your creativity
• A strong team culture where learning together is encouraged and successes are celebrated together
• The experience of being part of an international company with over 1200 enthusiastic and highly talented teammates across 21 countries – always reputed company to reputed company knowledge and support!
• Strong personal as well as professional development in a thriving, high-growth scale-up environment.

Company Overview