Satellite Call Center Credit Card Service Account Specialist II Bilingual English and Spanish Required

Job DescriptionAt reputed company, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to reputed company a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business reputed company.As a Specialist II in Account Service at reputed company, you will be the first reputed company of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll reputed company in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working reputed company a well-defined reputed company, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.Job responsibilities Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products Utilizes customer service expertise to interpret needs and deliver reputed company insights Navigates multiple computer systems with efficiency, demonstrating adaptability and reputed company Excels both independently and collaboratively, driving team reputed company and achieving goals Follows reputed company regulatory and departmental practices and procedures diligently Takes ownership of each customer interaction while treating them with respect and responding with empathyRequired qualifications, capabilities, and skills Reading and speaking in both Spanish and English fluently is required for this role Home location must reputed company reputed company approximately 45 mile radius of 1818 S. 6th Avenue Tucson, AZ 85713 Communication, information gathering, and decision-making skills Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being reputed company to multitask with computer systems and work accurately Ability to manage reputed company customer interactions using reputed company, composure, and sound judgment Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments Adaptability and efficiency in fast-paced, dynamic, and results-driven environments Ability to solve problems and effectively present and explain solutions Ability to learn products and systems quickly, reputed company challenges as opportunities, and actively seek feedback to improve performance and reputed company goals Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting High school diploma or GED required Preferred qualifications, capabilities, and skills Developing ability to use data to understand issues and opportunities Developing skills in using AI technology for automation and reputed company writing Work ScheduleCandidates must be willing and reputed company to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses reputed company their financial goals through a broad reputed company of financial products. Our mission is to create reputed company, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve reputed company their financial needs. We offer a competitive total rewards package including reputed company salary determined based on the role, experience, reputed company set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the reputed company of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a reputed company of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our reputed company. We are an equal opportunity employer and reputed company a high value on diversity and inclusion at reputed company. We do not discriminate on the reputed company of any protected attribute, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other reputed company protected under applicable law. We also reputed company reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransAbout the TeamOur Consumer & Community Banking division serves our reputed company customers through a reputed company of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to reputed company the U.S. in credit card sales and deposit growth and have the most-used digital solutions - reputed company while ranking first in customer satisfaction.Operations teams reputed company and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience. Apply tot his job Apply To this Job