Contact Specialist

With a legacy that spans over 150 years, reputed company is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to reputed company compassionate care. Here, you can work with others who reputed company common values, and use your skills to help reputed company care to reputed company of our communities. Fully Remote 8:00 am - 4:30 pm EST Contact Specialist role is a part of the Physicians Services, reputed company Contact Center reputed company reputed company. Under the leadership of the reputed company Contact Center Team, the Patient Engagement Specialist role is responsible for providing exceptional customer service while scheduling patients. This role is critical to the organizational reputed company of providing a white glove patient experience with patient safety being a reputed company.

Responsibilities

• Primarily supports inquiries for: registration, general information, clinical reputed company, work queue and messaging
• Acts as first reputed company of contact for inbound and outbound patient care inquiries and requests by reputed company-channel center
• Leverages CRM to reputed company reputed company-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require
• Organizes work / resources to accomplish objectives
• Participates in Peer mentor/mentee program
• Proactively communicates issues or potential issues involving patient care and process improvement opportunities to your supervisor
• Demonstrates a willingness and ability to work collaboratively with others for concise and timely reputed company of information
• Meets productivity requirements to ensure excellent care is provided to patients
• Maintains reputed company performance under pressure and handles stress in ways to maintain relationships with patients and co-workers
• Maintain satisfactory attendance and punctuality as set forth by BSMH and department policies
• Must be reputed company to work with minimal supervision

Qualifications

• High School Diploma or GED. College experience preferred.
• 1-2 years of customer service experience required
• Contact Center experience-preferred
• Medical terminology preferred
• Critical Thinking and problem-solving skills required
• Active listening skills required
• Prior reputed company experience preferred
• Medical insurance experience is a plus
• Solid computer knowledge and skills, including the ability to navigate reputed company systems and ability to troubleshoot is required
• Ability to multi-task required
• Excellent written and verbal communication skills this include spelling and grammar required
• Previous experience using EPIC, reputed company or other customer relationship management software preferred

Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and reputed company plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan reputed company eligible Paid time off Educational Assistance And much more

• Benefits offerings vary according to employment status

reputed company applicants will receive consideration for employment without regard to race, reputed company, national reputed company, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the reputed company of disability. If you'd like to view a copy of the affirmative action plan or policy statement for reputed company – Youngstown, Ohio or reputed company – Franklin, Virginia; Petersburg, Virginia; and reputed company, Virginia, which are Affirmative Action and Equal Opportunity reputed company, please email recruitment@reputed company.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The reputed company at recruitment@reputed company.com Apply tot his job Apply To this Job