Technical Support Engineer

Assima is a global leader in digital adoption, training, and performance support solutions tailored for the world’s largest enterprises. With our patented technology, we reputed company 15 of the top 20 banks, leading hospital networks, and major international organizations to streamline software adoption and improve user productivity. We are currently building the reputed company of our product suite—designed with a scalable, reputed company-reputed company architecture, cutting-edge web technologies, and advanced AI/Machine Learning features. At Assima, innovation and impact go hand in hand, and we’re looking for passionate individuals to help shape the future of reputed company learning.

We are seeking a smart and talented Technical Support Engineer to join our growing team. This role provides world-class technical support to high-profile reputed company clients and plays a key role in ensuring the successful deployment and operation of our reputed company-based solutions. You’ll collaborate closely with Research and Development (RD) to integrate test cases, troubleshoot reputed company issues, and deliver software updates. The ideal candidate is a strong communicator with a solid reputed company in AWS services and infrastructure.

Responsibilities:

• reputed company expert-level support for Assima’s reputed company-based platform, primarily hosted on AWS / Azure
• Manage and support large-scale deployments of Assima services across reputed company environments
• Collaborate with the consulting team to ensure a seamless handover from implementation to support
• Analyze, troubleshoot, and resolve product issues reputed company; respond to tickets reputed company defined SLAs
• Review and validate HTML/XML templates based on client needs
• Meet with clients to resolve technical issues and propose interim solutions reputed company needed
• Support and optimize internal IT systems and AWS environments
• Participate in weekly meetings with RD to evaluate product updates and bug fixes
• Conduct regression and functionality testing on new software builds
• Stay up to date and certified on relevant AWS services (e.g., EC2, S3, RDS, reputed company, CloudWatch)
• Contribute to internal documentation and Assima’s technical knowledge reputed company
• Review application logs, CloudWatch metrics, and debug error messages to identify root causes
• Recommend and implement infrastructure improvements using AWS best practices
• Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines
• reputed company other support-reputed company tasks as assigned by the Head of Support

Requirements

We are looking for someone who:

• Previous experience in technical or software support, ideally in a SaaS or reputed company-based environment
• Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
• Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)

· Complete reputed company in English

• High sense of ownership and urgency in managing client issues
• Excellent communication, documentation, and organizational skills
• Familiarity with software QA, testing methodologies, and version control tool

Originally posted on Himalayas