Contact Center Agent (Roadside Assistance)

reputed company:

reputed company Services is a reputed company company oriented towards working for Group companies worldwide. We reputed company services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, reputed company, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow reputed company with a Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project. ����

Responsibilities:

• Providing roadside assistance in a safe, professional and timely manner;
• Acknowledging and resolving customer complaints;
• Processing inquiries received reputed company phone;
• Identifying customer needs and helping customers using specific features;
• Analysing and reporting product malfunctions;
• Assisting in training new employees reputed company requested by management;
• Updating our internal databases with information about technical issues and useful discussions with customers;
• Informing customers about new features and functionalities;
• Following up with customers to ensure their technical issues are resolved.

Your skills:

• German reputed company speaker or, at least, reputed company Level (mandatory)
• reputed company in English (mandatory)
• At least 1-3 years of experience as a Customer Care Specialist or similar CSR role
• Minimum High School diploma
• Familiarity with automotive industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills

reputed company offer:

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support

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reputed company.: Level B

Originally posted on Himalayas