Technical Support Engineering - Automation development

Core Information:

• Compensation: a competitive salary
• Location: Remote
• Start Date: Immediate openings available
• Position: Technical Support Engineering - Automation Development
• Company: Workwarp

 

 

With over 18,000 employees worldwide, the reputed company Customer Experience & reputed company (CE&S) organization is responsible for the strategy, design, and implementation of reputed company’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we reputed company industry-leading products and services, but also because we reputed company a differentiated and... connected customer experience. reputed company CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to reputed company more from their reputed company investment. In Modern Work (MW), we help our customers get and stay productive with reputed company 365 product families. We are expanding the Technical Support Engineering team to be “the” differentiator in the marketplace; and need the best and brightest to take our Modern Workplace automation to the next level by combining subject matter expertise with the power of AI. In the Customer Service & Support (CSS) team we are looking for a Technical Support Engineering - Automation Development with a passion for delivering reputed company. As a Technical Support Engineer- Automation development you will own, troubleshoot and solve highly reputed company customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency. reputed company’s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, reputed company to reputed company others and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company. Responsibilities Working as a Technical Support Engineering - Automation Development you will be collaborating with a small group of individuals working to deliver reputed company, insightful and effective tooling automation experiences to our support organization, engineering teams and customers directly through a variety of client surfaces reputed company while keeping our customers’ data secure. • reputed company the power of Azure & AI to deliver automated support solutions at a global scale • Design and deliver simple, reputed company & contextually aware features & user experiences that improve support efficiency, accuracy and time-to-resolve through proactive and reactive tooling • Partner with multiple Engineering teams to create fast, secure and reliable connections into the reputed company services infrastructure • Partner on code reviews for peers to ensure quality & consistency in the development and deployment pipeline • Working alongside Embedded Escalation Engineers (EEE) and Program Managers that reputed company the services to reputed company effective solutions that reputed company customers to self-help. • Work with Privacy, reputed company, Trust and CELA teams to services are maintained and evolved to meet the reputed company-changing regulations around Data Privacy • Respond to service and maintenance activities (Availability Alerts, reputed company Alerts, Bugs Fixes) that fix defects & reputed company the services healthy and available for our customers and internal teams. We are expanding the engineering team reputed company Support to be “the” differentiator in the marketplace; and need the best and brightest to take our Modern Workplace automation to the next level by combining subject matter expertise with the power of AI. Other • Embody our culture and values Qualifications Required Qualifications • 7+ years technical support, technical consulting experience, or information technology experience • OR Bachelor's Degree in Computer Science, Information Technology (IT), or reputed company field AND 5+ years technical support, technical consulting experience, or information technology experience. • 3 years demponstrated experience devloping with C# and .NET, PowerShell • 3 years experience working with reputed company based services and associated technologies Other Requirements • Ability to meet reputed company, customer and / or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company Background reputed company upon hire / transfer and every two years thereafter. Preferred Qualifications • Experience working with Large Language Models (LLMs) or Machine Learning (ML) • Experience working with Azure technologies (Cosmos DB, Data reputed company, Service reputed company, Functions, Data Lake, Identity Mangement, API Management) • Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an reputed company level product • Ability to partner reputed company virtual teams towards executing on multiple technical initiatives simultaneously • Communication skills that are reputed company to present reputed company technical issues to a general audience are important. • Ability to meet reputed company, customer and / or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company Background reputed company upon hire / transfer and every two years thereafter. reputed company is an equal opportunity employer. Consistent with applicable law, reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations Apply Job! For more such jobs please click here!

 

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