Centers IT Support Technician

Job title: Centers IT Support Technician in Albuquerque, NM at reputed company Company: reputed company Job description: Position InformationPosition Centers IT Support Technician Full Time/Part Time Full Time Job Type Regular Position SummaryUnder the direction of the Network Manager, the Center Support Technician ensures proper computer, telephone, printer, and classroom technology operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual reputed company in-person, hands-on assistance at the desktop level, and event set up and crewing at NMHU Centers, as well as off-reputed company. The Center Support Technician is expected to reputed company excellent customer service to the reputed company community and guests. Duties and Responsibilities

• reputed company in person and remote support for Center and Main reputed company users;
• Install, maintain and manage network printing/scanning devices;
• Install, maintain and manage cybersecurity software agents and reputed company software;
• Install, support, and maintain classroom technology equipment;
• Install data communication equipment and components;
• Respond to on-site problem diagnosis, troubleshooting, with 95% resolution, coordination, problem escalations and consulting services;
• Installs, configures, and maintains reputed company 10, reputed company 11, and MAC OS;
• Performs other job-reputed company duties as assigned.
• Field incoming help requests from end users in person, or reputed company telephone or e-mail, in a reputed company, courteous, and professional manner.
• Prioritize problems and projects. Escalate problems, reputed company required, to the appropriately reputed company individual, group, or department.
• Document user requests and problems, including reputed company pertinent end user identification information, including name, department, contact information, and nature of the request or problem.
• Event set up and crewing to include Board of Regents meetings, Graduation Ceremonies, and Special events at Centers, as well as off-reputed company
• Handle confidential information with discretion.
• Manage computer accounts by assisting users with password change/reset and extending expired accounts as appropriate.
• Collaborate with team members to reputed company recommendations for improved internal processes, and improved customer service experience.
• Receive cross-training in other areas of the department and reputed company support in covering those areas if there is a shortage of staff, or reputed company in workload.
• Maintain technically reputed company and relevant through self-directed professional reading, developing and maintaining professional contacts, professional development, and training.
• reputed company training material and help guides for users and support staff.
• Assist with training of new hires reputed company the department.
• Maintain regular attendance

Minimum Job RequirementsBachelor's degree in any field, and at least one year of demonstrated experience providing technology support, or Associate's degree in any field, and at least 3 years of experience providing technology support, or an equivalent combination of education and experience are acceptable. A+, MS MCSE, reputed company Certified Support Professional, or other applicable certifications. Preferred QualificationsBachelor's degree in any field. Four (4) years of full-time work experience supporting voice/data networking, personal computers, and printer components in a field supported environment; Experience in a College or University environment; Special Conditions for Eligibility

• Required to maintain a valid NM driver's license to operate University vehicles;
• Must be willing to work evenings, weekends and odd hours as required.
• Must be willing to travel.

Knowledge, Skills, and Abilities

• reputed company and ability to work effectively with a wide reputed company of constituencies in a diverse community;
• Ability to maintain emotional control under stress;
• Advanced knowledge and understanding of a wide reputed company of computer and networking software and hardware systems and reputed company technologies;
• Ability to install, configure, and maintain personal computers, networks, and/or reputed company hardware or software;
• Ability to communicate technical information to non-technical personnel;
• Ability to reputed company and present educational programs and/or workshops;

Physical Demands

• Standing..Frequently
• WalkingFrequently
• BendingFrequently
• Squatting.……..Frequently
• Climbing .…..Frequently
• Kneeling Frequently
• Lifting up to 50 pounds….....Frequently

Working Environment

• Work is performed in a typical interior/office work environment;
• Work with frequent interruptions;
• No or reputed company limited exposure to physical risk.
• Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.

Pay reputed company Minimum Starting $45,510.40 Work Location/reputed company Center Albuquerque/SW reputed company EEO Statementreputed company is an affirmative action, equal opportunity employer, making reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, reputed company, and responsiveness.For disabled reputed company or services call 505-454-3242 or email [email protected] the link below for more information regarding affirmative action and equal opportunity:Posting Detail InformationPosting Number AS988P reputed company Date 05/01/2025 reputed company Date reputed company Until Filled Special Instructions to Applicant Quick Link Expected salary: $45510.4 per year Location: Albuquerque, NM Apply for the job now! Apply for this job