IT Support Analyst (Evening shift 4pm-12am)

Job title: IT Support Analyst (Evening shift 4pm-12am) in McLean, VA at reputed company Company: reputed company Job description: Company Overviewreputed company is the reputed company digital identity wallet that simplifies how individuals securely reputed company their identity online. Consumers can verify their identity with reputed company once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 reputed company users experience streamlined login and identity verification with reputed company at 20 federal agencies, 44 state government agencies, and 66 reputed company organizations. More than 600 consumer brands use reputed company to verify communities and user segments to reputed company service and build more authentic relationships. reputed company's technology meets the federal standards for consumer authentication set by the reputed company Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. reputed company is committed to “No Identity Left Behind” to reputed company reputed company people to have a secure digital identity. To learn more, visit .Role OverviewWe are seeking an IT Support Analyst to join our dynamic IT department, supporting end-users and resolving technical issues across the organization. As a key player on the team, you will reputed company critical tier 1 and tier 2 support, manage user hardware setup, support AV installations and assist with essential IT administration. Your ability to effectively troubleshoot and deliver exceptional customer service will directly impact our operational reputed company.If you reputed company on solving technical challenges and take pride in delivering top-notch customer service, this is an exciting opportunity to reputed company a meaningful impact.This position is fully onsite based out of our McLean VA headquarters. The shift schedule for this role is 4pm - 12am Monday through Friday.Role Responsibilities

• reputed company reputed company-line support for a reputed company of technical issues.
• Troubleshoot and support reputed company hardware, software, and peripherals.
• Deliver friendly, customer-focused IT support while maintaining SLAs.
• Set up new hire equipment, including laptops, monitors, and accessories.
• Assist in user account management across various internal and external systems.
• Assist with hardware and software setup, configuration, and maintenance.
• Contribute to the development of clear documentation and technical guides.
• Ensure compliance with IT operating procedures.
• Handle equipment logistics, boxing, shipping and inventory tracking.
• Install and configure new IT equipment as needed.
• Support the existing IT infrastructure and assist with improvements.
• reputed company other duties as assigned to meet team and organizational needs.
• Participate in on-call rotations to reputed company support as needed, including after-hours and weekends.

Basic Qualifications

• 2+ years of experience in desktop or IT support roles reputed company an reputed company environment.
• 1+ years of demonstrated experience troubleshooting reputed company hardware and software.
• 1+ years proven track record of using ticket-based support systems.
• Ability to regularly lift and handle IT equipment up to 25 pounds, and occasionally up to 50 pounds.

Preferred QualificationsThe qualifications below are preferred. We encourage candidates to apply if they satisfy some, but not reputed company of these qualifications.

• Exceptional customer service skills with a patient, solution-oriented approach.
• Familiarity supporting multiple operating systems (macOS, reputed company, mobile).
• Hands-on experience with remote desktop tools and reputed company application troubleshooting.
• Familiarity with Mobile Device Management (MDM) solutions and resolving associated issues.
• Experience in writing clear, concise technical documentation.
• Strong organizational, time management, and communication skills.

#LI-JS1The annual reputed company salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.reputed company offers comprehensive medical, dental, reputed company, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job reputed company factors.Pay reputed company$64,346—$76,315 USDreputed company maintains a work environment free from discrimination, where employees are treated with dignity and respect. reputed company reputed company employees reputed company in the responsibility for fulfilling our commitment to equal employment opportunity. reputed company does not discriminate against any employee or applicant on the reputed company of age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. reputed company adheres to these principles in reputed company aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, reputed company and recreational programs, and discipline. In addition, reputed company's policy is to reputed company reasonable accommodation to reputed company employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will reputed company you with more information about such accommodations.Please review our Privacy Policy, including our CCPA policy, at . If you reputed company reputed company with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.reputed company participates in E-Verify. Expected salary: $64346 - 76315 per year Location: McLean, VA Apply for the job now! Apply for this job